United States Postal Service

2.7
135 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2800 W Michigan St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2800 W Michigan St, Duluth, MN
55806, United States

Hours

Reviews

2.7
135 reviews
5 stars
48
4 stars
10
3 stars
4
2 stars
5
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.

Delivery Issues

Numerous complaints were made regarding delayed and undelivered mail and packages, with some customers experiencing significant frustration over the reliability of the service.

Staffing Problems

Several reviews noted that the post office appears understaffed, leading to long wait times and inadequate service during busy periods.

Communication Challenges

Customers expressed frustration over the inability to reach the post office by phone, with many reporting that calls went unanswered.

Mixed Experiences

While some customers had positive interactions, others reported rude behavior from staff, indicating inconsistency in service quality.
  • RD
    Rachel Davenport
    Oct 17, 2025
    5.0
    Good service good people I don't understand why they're score so low people should respect the post office
  • WA
    Wahab Amiri
    Sep 17, 2025
    5.0
    Wonderful people with wonderful service. I am very grateful for their great service. They were kind to me. They helped me a lot to help and solve my problems. I can't describe how grateful I am and how wonderful people they were.
  • JB
    Jan Barker
    Aug 26, 2025
    5.0
    Every time I visit this Post Office I am treated with efficiency and friendliness. The women postal workers are especially warm and really know their stuff! I have never been treated with anything but perfect kindness! Thank you, postal workers!
  • V3
    Virtual Traveler 360
    Jul 18, 2025
    1.0
    Outgoing mail has been sitting in my box for a week. Male comes whenever the mail man feels like bringing it. I get notifications that mail is coming and then it shows up days later. Outgoing is still sitting there. He walked up to the neighbor's house and turned around.
  • JL
    Jed Lindstrom
    Jul 18, 2025
    1.0
    So far I have used this place three times and all three times my paid priority package room 5-7 days to get from Mn to SD. I send the same package every week for 7 years and never from anywhere else has it took this long. Terrible and the delivery timeframe is not good!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.