United States Postal Service

2.8
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2800 W Michigan St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2800 W Michigan St, Duluth, MN
55806, United States

Hours

Reviews

2.8
139 reviews
5 stars
51
4 stars
11
3 stars
4
2 stars
5
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.

Delivery Issues

Numerous complaints were made regarding delayed and undelivered mail and packages, with some customers experiencing significant frustration over the reliability of the service.

Staffing Problems

Several reviews noted that the post office appeared understaffed, leading to long wait times and inefficient service.

Communication Challenges

Customers expressed frustration over the inability to reach the post office by phone, with many reporting that calls went unanswered.
  • KS
    Katelynn Satter
    2 days ago
    4.0
    Thank you for updating this location with a self-service kiosk! This makes it one million times more efficient and easy to ship out packages without issue. However, I just dropped off a package last night using the kiosk and it’s now 18 hours later and the package still has not been accepted into USPS for transit. I’m a little worried but haven’t run into any issues yet. Also, the older lady with glasses (not sure of her name) is always very helpful and friendly.
  • JV
    Joshua Vogt
    Dec 5, 2025
    5.0
    Lisa was a great help with my package issues!
  • RD
    Rachel Davenport
    Oct 17, 2025
    5.0
    Good service good people I don't understand why they're score so low people should respect the post office
  • WA
    Wahab Amiri
    Sep 17, 2025
    5.0
    Wonderful people with wonderful service. I am very grateful for their great service. They were kind to me. They helped me a lot to help and solve my problems. I can't describe how grateful I am and how wonderful people they were.
  • JB
    Jan Barker
    Aug 26, 2025
    5.0
    Every time I visit this Post Office I am treated with efficiency and friendliness. The women postal workers are especially warm and really know their stuff! I have never been treated with anything but perfect kindness! Thank you, postal workers!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.