The UPS Store

Reviews

• ES

  E S

  Feb 24, 2026
  5.0
  Very friendly and helpful staff. Had a slight hiccup with a package (Amazon return) that required some follow up by this store location and they did exactly what they said they would do and even called to update me- as they said they would. Special shout out to Lisa. (Store management) For that, they get all 5 stars.
• A

  زينب محمد

  Feb 3, 2026
  5.0
  Exceptional Employee commendation for Britney at UPS To UPS Management and Corporate Leadership, Store 2254 I am writing to formally recognize and commend an outstanding UPS employee named Britney, whose professionalism, work ethic, and dedication far exceeded any service I have ever experienced with a shipping company. I was facing an extremely time-sensitive and high urgency situation, needing to ship a product before a strict trade-in deadline. The shipment was required to be processed by 6:00 PM, and I arrived with very little margin for error. Fortunately, I had the good fortune of being assisted by Britney. Britney immediately recognized the urgency of the situation and went well beyond what is expected of any UPS employee. Not only did she assist with the shipment, but she also helped unpack the item, repackage it properly, and ensure it was processed and shipped just in time down to the final minutes. Her speed, precision, and focus were remarkable. Quite frankly, she has the fastest and most efficient hands I have ever seen in a shipping environment. I have shipped extensively through UPS, USPS, and FedEx, and I can say without hesitation that I have never received this level of care, urgency, and personal investment from any shipping service until now. Britney demonstrated exceptional communication, kindness, professionalism, and an extraordinary work ethic under pressure. This is the first time in my life I have ever written a review or letter of commendation for a shipping company. That alone should speak volumes about the impact Britney made. Employees like her are the reason customers remain loyal, and if more staff operated at her level, customers like myself would never struggle to receive fast, dependable service. Britney deserves formal recognition, and in my sincere opinion, she deserves a raise, a bonus, and direct acknowledgment from both management and corporate leadership. She is an asset to UPS and represents the company at the highest possible standard. I will also be reaching out directly to UPS corporate offices to ensure this commendation is properly documented. Please know that if all UPS employees were trained and empowered like Britney, I would never use another shipping service. She is an absolute professional, a leader by example, and truly deserves this recognition. Respectfully, Grateful and Loyal UPS Customer
• MC

  Mary Carlson

  Jan 28, 2026
  5.0
  I am in there all the time and they are always kind and helpful and so so busy
• TS

  Tim Schnaidt

  Jan 21, 2026
  1.0
  Tried to do an amazon return and the employee told me I needed to put it in a mailer envelope that costs $4. I showed the employee the amazon instructions that specifically state to put the item in a box, and make no mention of needing a bubble mailer. I checked with amazon support and they clarified that there is no need for a bubble mailer, and that the item in a box alone is just fine.
• DL

  Dawn Larrive

  Jan 12, 2026
  5.0
  I was in and out and taken care of in a very friendly manner!! I appreciate the service.

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