United States Postal Service

3.5
165 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 300 Civic Heights Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 Civic Heights Dr, Circle Pines, MN
55014, United States

Hours

Reviews

3.5
165 reviews
5 stars
96
4 stars
7
3 stars
4
2 stars
6
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting Mary for her exceptional service.

Staffing Issues

Several reviews noted understaffing, leading to long wait times and poor service during busy periods.

Passport Services

Numerous complaints were made regarding the passport service, including last-minute cancellations and inefficiencies.

Delivery Problems

Customers reported issues with package deliveries, including misdeliveries and poor handling of packages.
  • KK
    Kurt
    Dec 12, 2025
    2.0
    2 days in a row the outside drive thru mailbox was jammed full. Unable to mail something.
  • NS
    Nick Simon
    Dec 12, 2025
    1.0
    Absolutely terrible passport service. Make an appointment, show up at the time you’re told to, and then you stand around for 20 minutes before you decide to leave because there’s too many people in line and they are understaffed. I was told. It’s also the holiday season is another thing I was told. Office office has always been understaffed, getting told to wait when you make an appointment Add a government place that make sense though. Really bad post office. Now I’ll go waste more of my time and make Have to make another appointment at a different location. Thanks for nothing circle Pines.
  • RA
    Richard A
    Nov 12, 2025
    2.0
    Wife and daughter went to get one stamp to mail letter to Santa and clerk was being rude to the woman in front of my wife and daughter then decided to take that attitude and point it towards my wife and daughter.
  • ST
    Sierra Tich
    Sep 10, 2025
    5.0
    The staff excellence and competency, minimal wait time and cleanliness of the Circle Pines Post Office makes it top-notch. Bar none, best I have been to!
  • JL
    Jack Livingston
    Aug 23, 2025
    5.0
    The lady working the front counter on this last Thursday afternoon was extraordinarily nice. Thank you for a great experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.