United States Postal Service

3.6
163 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 300 Civic Heights Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 Civic Heights Dr, Circle Pines, MN
55014, United States

Hours

Reviews

3.6
163 reviews
5 stars
96
4 stars
7
3 stars
4
2 stars
5
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting Mary and Tim for their exceptional service.

Staff Issues

Several reviews mentioned rude or unhelpful staff members, particularly an older clerk, leading to inconsistent customer experiences.

Operational Efficiency

Customers expressed frustration with long wait times and understaffing, especially during busy periods, impacting overall service efficiency.

Package Handling

There were multiple complaints about package delivery issues, including misdeliveries and damaged packages, indicating a need for improvement in logistics.

Passport Services

Numerous reviews highlighted problems with passport appointment cancellations and inefficiencies, suggesting a lack of reliable service in this area.
  • RA
    Richard A
    Nov 12, 2025
    2.0
    Wife and daughter went to get one stamp to mail letter to Santa and clerk was being rude to the woman in front of my wife and daughter then decided to take that attitude and point it towards my wife and daughter.
  • ST
    Sierra Tich
    Sep 10, 2025
    5.0
    The staff excellence and competency, minimal wait time and cleanliness of the Circle Pines Post Office makes it top-notch. Bar none, best I have been to!
  • JL
    Jack Livingston
    Aug 23, 2025
    5.0
    The lady working the front counter on this last Thursday afternoon was extraordinarily nice. Thank you for a great experience.
  • GD
    Ginosko Dylan
    Aug 2, 2025
    3.0
    Could benefit from improvements. Inadequate available employees at front desk. Less ambiguity in general. Preferably Zero or None. Customer efficiency needs drastic improvement. Wow is it bad. Extraordinarily bad.
  • S2
    Stacy 216
    Jul 22, 2025
    5.0
    Tim is a very nice man! Very helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.