Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 13800 Nicollet Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
248 reviews
5 stars
69
4 stars
8
3 stars
8
2 stars
18
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Delivery Issues
Many customers reported problems with packages being delivered to the wrong address or not delivered at all.
Passport Services
While some customers had positive experiences with passport processing, many others reported long wait times and unprofessional behavior from staff.
Staff Efficiency
Several reviews noted that the staff, despite being friendly, struggled with efficiency, leading to long lines and delays.
Communication Problems
Customers expressed frustration over the inability to reach staff by phone and lack of clear communication regarding services.
- JLJB Lillemoen5 days ago1.0Terrible customer service, I had an appointment for my passport, waited 30 minutes, someone told me to stand by another counter which I did and then they started waiting on other people who had appointments after me.
- TSTom “Tommy” Sommers6 days ago5.0The Burnsville USPS is great. I have been sending packages from here for over 30 years. What makes this location somewhat unique i. the they have a spot with carts inside the building to drop off your packages if you have the prepaid labels. It saves a lot of time if you don't have to stand in line for 20 minutes. Many of the other branches don't have that. Plus it's on a side road next to Home Depot and it's easy to get to.
- CMCaitlin MJan 2, 20265.0Went here to send an online shopping return, and they accept QR codes for USPS partner returns here. There was a line but it moved fast and the staff was very professional and helpful. Would stop here again.
- OHolivia hagforsDec 10, 20251.0I tried calling and it would not transfer me to an associate no matter how much i asked. It was giving me this AI bullshit on the phone and would not help me at all i’m so pissed.
- BNBernise-Heals NkanyoSep 19, 20251.0Terrible service!They got a package worth $1000+ delivered to a completely wrong address outta state and claim they can't do anything because it's out of their jurisdiction when it's clearly their fault! 🤦
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 13800 Nicollet Blvd offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this location?
Yes, this Post Office accepts first-time U.S. passport applications and can take passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment through the online scheduler, though some limited walk-in hours are available.
What are the operating hours of the United States Postal Service at 13800 Nicollet Blvd?
Monday to Friday: 8:30 AM - 5:30 PM; Saturday: 9:00 AM - 1:00 PM; Closed on Sundays.
Can I rent a PO Box at this Post Office?
Yes, you can reserve and manage a PO Box online and complete your setup in person at this location.
Are PO Boxes accessible after normal business hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, but hours may vary.
What nearby places can I visit before or after my trip to the Post Office?
Nearby you can visit retailers like Bath & Body Works, Michaels Stores for arts and crafts, or relax at Ambiance Spa & Salon.
Are there other postal options close to this USPS location?
Yes, nearby are other postal offices including US Post Office, US P S Burnsville, and Burnsville Post Office for your convenience.
What nearby medical or health services are close to the Post Office?
Nearby medical services include Met Medical pharmacy, Dr. Craig V. Duran DDS dental office, and Duren Family Dental clinic.
Where can I find other shopping or service options near the Post Office?
Close by are options like Pawn America pawn shop, Geek Squad mobile phone store, and Sally Beauty supply store.