The UPS Store

Reviews

• NP

  Nick P

  5 days ago
  3.0
  Always an issue here. My package has been mislabeled twice and once I was given someone else's package. I also have felt the employees lack of interest in helping me with my problems.
• BC

  Beth Carlson

  Oct 21, 2025
  1.0
  This place has the worst customer service of anywhere I have ever been. It is unfortunate because there are few other places to go to return UPS packages. If you are standing there you have to clear your throat or scream to get someone to help you. I know it is busy…:but come on!! That is your job people! And some of the staff (one woman in particular….which I knew her name but for her sake it’s probably a good thing I don’t) are so very rude. Wish I could go anywhere else but there to return packages.
• HK

  hadlee keehr

  Sep 9, 2025
  1.0
  Don’t use UPS, if you can avoid it. This is my first time using ups because I thought they could possibly be faster than others… I was very wrong and they’ve lost my package.
• BL

  Bill Lewis

  Sep 9, 2025
  1.0
  The store staff were helpful at first, but things changed when I asked about shipping and packing two tems 20-pound and 30-pound packages for $650. That seemed really high. When I asked if they could pack it for me so I could take it on my flight, they said yes, but it would cost $250, which also felt expensive. I then asked if it could be done in an hour, but they said it would take until the afternoon. I decided to buy a box and some bubble wrap instead. They told me I needed three boxes, 60 feet of bubble wrap, and tape, which came to $147. I took the boxes outside, used only one and some bubble wrap, then returned the other two for a credit. My wife and I packed our box in the parking lot and made our flight home. The cardboard box we bought, a Uline 20 x 20 x 36, was very thin and barely survived the trip. The tape dispenser was also very frustrating to use. My wife brought it back to the UPS store, and after some trouble, another customer suggested giving her a new roll. After about five minutes, they finally got the tape to work. Unfortunately, the tape didn’t stick well to the box, which made things even more difficult. The airline re-taped the box (with proper shipping tape) to secure it for the flight. Delta was very nice for doing this. I worked at a warehouse as a young adult, packing and shipping boxes for many years. The thinness of this Uline box was unbelievable. The quality of the “shipping” tape was even worse.
• CY

  Chueyee Yang

  Aug 29, 2025
  2.0
  Been here a few times. Some for return for Amazon. Some for shipping things out that have sold. Some notary things. It feels like there's a lack of training for customer service and organization. I understand there's a lot of people coming in and out. It would help if someone can help give service to those who appear to be confused. Signage can be a lot better and with varying degree of understanding.

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