United States Postal Service

2.4
43 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 625 Rose Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
625 Rose Dr, Big Lake, MN
55309, United States

Hours

Reviews

2.4
43 reviews
5 stars
11
4 stars
3
3 stars
0
2 stars
7
1 star
22
  • SM
    Susan Mireault
    Dec 10, 2025
    2.0
    Did the change of address card and rented a PO Box and 2 months later my mail is still going to my old address. Lost mail and packages. Unbelievable
  • VD
    Victoria DeVille
    Jul 30, 2025
    1.0
    I find it strange that this post office says I underpaid for shipping and then charges my ebay business shop twice for an additional 11 dollars for shipping. The item was a petticoat shipped in a flat rate priority box for 11 dollars.. I didnt start getting these fees for this particular item till after I had filed a claim for something else yall destroyed. I guess you guys needed that refund money (30.99) back super bad. Its crazy cuz I ship items daily from Monticello and NEVER BEEN CHARGED FOR UNDERPAYMENT they actually have refunded me of over payment! And We wont go there with the way yall handle my packages but ill leave some photos of packages ive received lately.
  • TC
    Tara C.
    Aug 26, 2022
    2.0
    I received a notice for a delivery/signature attempt in my mailbox. I have a ring doorbell, but it was never rung, nor was any carrier ever shown at my door! This is an important item I needed to sign for. I was home, and there is no excuse for this laziness! When attempting to call the office itself to voice my complaint, it is IMPOSSIBLE, so my complaint will be left here. Hopefully the owner/management will read this and speak with their employees about proper delivery methods that are REQUIRED. The employees at the office itself are always friendly and helpful. I just wish we had better luck with some of our carriers.
  • JX
    John Xiong
    Dec 20, 2021
    1.0
    Don't mark it ready for pick up when its not.
  • RR
    Richard Rehschuh
    Apr 22, 2021
    1.0
    Lazy does not give justice to this operation! I have never had any good experiences with this group for over 14 years!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.