United States Postal Service

2.0
336 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1606 S Huron St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1606 S Huron St, Ypsilanti, MI
48197, United States

Hours

Reviews

2.0
336 reviews
5 stars
68
4 stars
13
3 stars
7
2 stars
15
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Efficiency

While some customers noted quick service, many reported long wait times and inefficiencies, particularly during busy periods.

Staff Attitude

A significant number of reviews mention staff having a condescending or dismissive attitude towards customers, contributing to frustration.

Lost Packages

Several customers reported issues with lost or misdelivered packages, indicating a lack of reliability in mail handling.

Mixed Experiences

A few positive reviews mention helpful staff members, suggesting that experiences can vary significantly depending on the employee.
  • AP
    Amelia P
    2 days ago
    5.0
    I came into the post office to mail a package today, and even though there was a really long line and a few people had issues that needed supervisor assistance, the two ladies working were super friendly, helpful, and got us out quickly! I didn’t catch their names unfortunately but they were working 11/22 at 2:45pm - thanks for the great service (:
  • TY
    Ted Yachimiak
    Nov 11, 2025
    5.0
    Seeing bad reviews and I was worried going to pick up a package. I went in around 2pm on a Saturday and I was in and out in 5 minutes. Great service.
  • BU
    BNGO USA
    Oct 18, 2025
    5.0
    Today, I had the pleasure of renewing my son's passport, and Kendra was the individual assisting me. She possesses a delightful demeanor, a kind heart, and a wonderful sense of humor. Throughout the process, my son and wife were thoroughly entertained, and we did not experience any of the difficulties often associated with passport renewals. I extend my sincere gratitude to Kendra, and I hope that her lovely two-year-old granddaughter and her family are always safe and blessed.
  • NC
    Nora C
    Oct 13, 2025
    1.0
    I don’t even need to get into specifics. Just look at all the bad reviews on here. My address was correct, no issues from me or the sender. But I lost hundreds due to them misplacing my mail and marking it as delivered. I wasted a horrendous about of time trying to reach out and get help and in the end got none.
  • JR
    JD R
    Oct 9, 2025
    1.0
    Go somewhere else. If you are stuck going here for a passport, here'e everything they won't tell you: 1. Get your photos on glossy photo paper, and they will stlll likely reject your photo to charge you $15 for a handheld point-n-shoot photo you can't review. 2. Bring a check. They will charge $2.50+ to make a money order, and will not tell you they've done that. Remember, they're miserable, so you should be too to feed their power trip.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.