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United States Postal Service

2.5
(225 reviews)

Business Details

6300 N Wayne Rd, Westland, MI
48185, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6300 N Wayne Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6300 N Wayne Rd, Westland, MI
48185, United States

Hours

Reviews

2.5
225 reviews
5 stars
72
4 stars
11
3 stars
8
2 stars
9
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some employees are praised for their helpfulness, others are reported as rude and unprofessional.

Mail Delivery Issues

Numerous complaints about mail being delivered to the wrong addresses, lost packages, and inconsistent delivery times.

Staffing Problems

Customers frequently mention long wait times due to insufficient staffing, with only one employee available during busy hours.

Positive Experiences

Some customers report positive experiences with specific staff members who provided excellent service and assistance.
  • SB
    Stephanie Bowen
    Feb 9, 2026
    1.0
    I have had nothing but problems for the last 2-3 months. I put in a vacation hold, had a super expensive package arrive during that period, get scanned hold and then it was misdelivered 2 days later with the hold still active. The post office only paid me a 3rd of the amount due to "insurance" which I had no way of increasing despite admitting the package was lost. I've had another package loop back and forth through the system for almost a month and despite trying to get help with some way to send it back to sender so I can get a refund, they've been unhelpful and rude.
  • VK
    vnholy kvlt
    Jan 31, 2026
    1.0
    Had to send some stuff out and needed a few things from the front desk. The uptight Urkel looking guy there was incredibly rude because I needed labels printed. I told him I'd just leave and do it somewhere else. Sorry you hate your life, big dawg. Hope things get better for you (not really) Avoid this place at all costs, unless you like being berated for needing the services they provide.
  • JD
    Jamelle Dixon
    Jan 20, 2026
    5.0
    LISA!!! THEE BEST!! She went above and beyond for me today, Patricia Mills!! She is the one of the only people at this location to work so hard for the customers. I really appreciate you Lisa, and I'll never forget you! USPS should be lucky to have an honest, loyal, and hardworking woman such as Lisa. We need more like you on this earth! She had me leave a 5 star review!! LISA!!!!
  • DS
    Danielle S
    Jan 3, 2026
    5.0
    Ill go out of my way to go this location. Always in and out & staff is always really friendly.
  • BC
    Barbara Cockrum
    Dec 16, 2025
    5.0
    Have a wonderful postal service person, Chrissy, who delivered my mail. Look forward to seeing her each day. Worry about her walking in this very frigid weather. Everyone keep your sidewalks clear and safe for her!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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