United States Postal Service

2.5
221 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6300 N Wayne Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6300 N Wayne Rd, Westland, MI
48185, United States

Hours

Reviews

2.5
221 reviews
5 stars
69
4 stars
11
3 stars
8
2 stars
9
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, delayed mail, and inconsistent delivery times.

Efficiency

Customers reported long wait times and slow service, particularly during busy hours.

Management Concerns

Criticism of management for poor staffing decisions and lack of support for employees, leading to customer dissatisfaction.

Positive Experiences

Some customers praised specific staff members for their exceptional service and efficiency.
  • TD
    Trey Dougan
    3 days ago
    1.0
    AWFUL, they keep delivering my mail to the wrong address and I keep getting my neighbors mail. There is no accountability here, whenever I bring this up they just dismiss it. Rude, unprofessional employees that don't have to answer to anyone because management is willing to look the other way.
  • MM
    Mariah Melendez
    Nov 14, 2025
    5.0
    The employees here are so kind and helpful with such positive personalities. We mailed out our invitations, were clueless about the process, and really needed some help. After a negative experience at another nearby post office, the experience was a full 180. The employees clearly enforced the expectations for mailing these out, verified the cost for usr stamping each envelope, and made the process so so easy. We appreciate their help and the service they provide.
  • BB
    bangtan baby
    Oct 28, 2025
    5.0
    They’re so great here the staff isn’t really that rude compared to other places and they’re actually pretty helpful and kind!!! And they take care of people fast even when the line is hella long I’ve never waited here as long as I’ve waited at other places
  • AP
    Alicia Palladeno
    Oct 23, 2025
    1.0
    I do not even understand how this post office “operates.” Mail carriers just don’t deliver your mail and then send you a final notice of pickup, you go well before the date on the final notice only to be told that your mail is lost and it’s a common occurrence. WHAT!?! How is this acceptable!?!
  • LL
    Lee Lee
    Sep 30, 2025
    1.0
    I came in to get a replacement mailbox key, and it's been a week and a half with no update. I have important mail I need to access, and I still don't have the key. On top of that, no one answers the phone when I call. I need to know what's going on and when I'll receive my key.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.