The UPS Store

4.4
164 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3405 in Troy offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sunset Plaza At Livernois And Long Lake Rd.

Details

  • DeliveryNot available

Location

The UPS Store
55 E Long Lake Rd, Troy, MI
48085, United States

Hours

Reviews

4.4
164 reviews
5 stars
133
4 stars
6
3 stars
2
2 stars
1
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Toni and Bodrul for their exceptional service.

Efficiency

Customers frequently noted the quick and efficient service, especially for Amazon returns and shipping, with minimal wait times reported.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor service, including issues with package handling and unprofessional behavior from some staff.

Management Issues

Several reviews highlighted concerns about management and operational inefficiencies, including long wait times and lack of responsiveness to customer inquiries.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding additional charges for services like tape and insurance.
  • TP
    Tushar Patil
    Dec 15, 2025
    5.0
    Shahel is the best representative in this store and he always there to help and assist you.
  • RM
    Rita Mansour
    Dec 13, 2025
    5.0
    Amina was really helpful at this location made it easy for me
  • DX
    Dfgh Xcvb
    Nov 29, 2025
    5.0
    I really love the young folks who work here. I’m very impressed. I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated. I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that! The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible. Very poised and sophisticated workers in this store. I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind. AMAZON RETURN NOTE: I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama. I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.
  • RK
    rakesh kumar
    Nov 15, 2025
    5.0
    The staff is very friendly and helpful Bordul and the other staff members were very patient to fulfill my customised requirements.
  • SC
    Shamsh Chowdhury
    Nov 4, 2025
    5.0
    The best UPS store, always efficient, knowledgeable, and friendly

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Troy offer?

The UPS Store #3405 in Troy provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.

Where is The UPS Store in Troy located?

The UPS Store is located at 55 E Long Lake Rd, Troy, MI 48085, inside Sunset Plaza at Livernois and Long Lake Rd.