The UPS Store

4.4
159 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3405 in Troy offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sunset Plaza At Livernois And Long Lake Rd.

Details

  • DeliveryNot available

Location

The UPS Store
55 E Long Lake Rd, Troy, MI
48085, United States

Hours

Reviews

4.4
159 reviews
5 stars
129
4 stars
5
3 stars
2
2 stars
1
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and willingness to go above and beyond, particularly highlighting employees like Toni and Bodrul.

Efficiency

Customers frequently noted the quick and efficient service, especially for tasks like Amazon returns and notary services, with minimal wait times reported.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences related to service delays, package handling issues, and unprofessional behavior from certain staff members.

Store Management

There were complaints about management responsiveness and handling of customer issues, with some customers expressing dissatisfaction with how their concerns were addressed.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, particularly regarding shipping costs and additional fees for services like tape.
  • RK
    rakesh kumar
    Nov 15, 2025
    5.0
    The staff is very friendly and helpful Bordul and the other staff members were very patient to fulfill my customised requirements.
  • SC
    Shamsh Chowdhury
    Nov 4, 2025
    5.0
    The best UPS store, always efficient, knowledgeable, and friendly
  • AG
    Akanksha Gupta
    Nov 3, 2025
    5.0
    Budrul was fantastic in my returns. Highly recommend this store. Amazing service.
  • AC
    Ally Chang
    Oct 27, 2025
    5.0
    Great customer service. I went in today (10/27/25) around 9:30am to ship a package but realized I needed it back after dropping it off. I called them an hour later and Toni handled the situation super nicely and quickly (thank you!) Both the drop-off and phone call process were efficient and smooth. I would definitely come back for future services. Highly recommend this location.
  • SP
    Santosh Patil
    Sep 17, 2025
    3.0
    Today morning some how UPS conversation (no blame to direct person) got me push to go with 2days shipping instead of ground shipping, he mentioned some packages are getting lost with ground and recommended shipping with 2 days and that will ship without losing it, which I surprised because mode of shipping is same for all options, I got feelings that UPS not have confidence on themselves for ground shipping without package lost, And message i received was 2 days package don’t get lost but ground shipping package may get lost as they are taken on priority, Nothing about UPS person on desk it is general for UPS overall, they should find ways so package will not lost, They should put such official recommendation printed in store as well,

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Troy offer?

The UPS Store #3405 in Troy provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.

Where is The UPS Store in Troy located?

The UPS Store is located at 55 E Long Lake Rd, Troy, MI 48085, inside Sunset Plaza at Livernois and Long Lake Rd.