The UPS Store

3.3
141 reviews
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Business Details

801 S Garfield Avenue, Traverse City, MI
49686, United States
(231) 933-3334
https://locations.theupsstore.com/mi/traverse-city/801-s-garfield-avenue
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3948 in Traverse City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Traverse City East - One Block South Of Garfield And Hannah St..

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
801 S Garfield Avenue, Traverse City, MI
49686, United States

Hours

Reviews

3.3
141 reviews
5 stars
77
4 stars
3
3 stars
4
2 stars
3
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with many praising friendly and helpful staff, while others report rude and dismissive behavior from management.

Staff Efficiency

While some customers appreciate the quick and efficient service, others have noted long wait times and slow processing, especially during busy periods.

Store Hours

Multiple reviews highlight issues with incorrect store hours, with customers frequently finding the store closed during posted hours.

Overall Experience

The overall sentiment is mixed, with some customers expressing satisfaction and loyalty, while others report severe dissatisfaction and a lack of professionalism.
  • CH
    Craig Hadley
    Dec 16, 2025
    4.0
    The Amazon self serve kiosk is excellent. Staff is friendly and helpful. At times, the counter can be short staffed, so just be prepared for a bit of a wait.
  • KK
    Kip Knight
    Dec 10, 2025
    5.0
    Efficient, professional and courteous; Carrisa was wonderful to work with. She helped me get my package properly ready to ship. She was exceptionally pleasant, joyful and made me feel valued.
  • CG
    c grambush
    Dec 9, 2025
    5.0
    Exceptional service from Heather. She helped me repackage four boxes and provided comprehensive information on shipping options to meet my needs. I ended up saving over $50 as a result of her expertise.
  • PM
    Patrick McIntyre
    Dec 7, 2025
    3.0
    The store needs to update its hours on Google. The listing says they are open until 3:00 pm on Sundays, but I went to the store at 2:12 pm and they were closed.
  • JB
    James Brumfield
    Nov 28, 2025
    1.0
    If I could have given zero stars I would have. They charged me for a bag that I didn't use. Im sure business can write their shipping bags off. I personally will never use them again and can see why the store has a 3.3 rating.
Read more reviews on Google

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3948 in Traverse City offer?

The UPS Store #3948 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.