Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3948 in Traverse City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Traverse City East - One Block South Of Garfield And Hannah St..
Details
- DeliveryNot available
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.3
135 reviews
5 stars
73
4 stars2
3 stars
3
2 stars
4
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted issues with rude and unhelpful staff, particularly the manager, leading to a negative customer experience.
Staff Performance
While some employees received praise for their helpfulness and friendliness, others were criticized for being slow and unprofessional.
Store Operations
Customers reported frequent issues with store hours, including being closed during posted hours and delays in opening.
Mixed Experiences
Some customers had positive experiences with specific employees, while others consistently faced poor service, indicating a lack of uniformity in service quality.
Package Handling
There were complaints about mishandling packages and inadequate support for shipping issues, leading to customer frustration.
- KSKathy Schliess6 days ago5.0Staff is always friendly, on the ball and they get me in and out fast.
- AEAudrey EgbertNov 9, 20255.0Very friendly and helpful!
- AHAaron HeuserOct 17, 20251.0I avoid this store whenever possible and will drive to any other UPS store if the need arrives. Every time I have visited, the manager Jaime is incredibly rude. I prefer not to patronize an establishment that makes me like I am unwanted. I realize that customer service is not an easy job, but that is not an excuse to take out your emotional stress on everyone else.
- CRclaire rosatiOct 3, 20251.0First, I want to say that if you have an Amazon return and do not need any services or assistance then this store is perfectly adequate. Serving basically as an Amazon hub is not difficult so I will give them credit where due. However, if you need true shipping assistance then I would recommend you visit another UPS store not owned by this franchisee. I had a shipment that needed a signature and I was out of town so arranged for it to be held at this UPS store which was confirmed by my seller. I went to the counter and provided my name and the person waiting on me could not find a package. I stepped away from the counter to find the email confirmation as I could understand why they might not be able to find the package with only my name and no tracking number. Another employee stepped up and offered to help to which I declined as she would not have been able to find the package either unless I could provide some better information. Both of those employees were polite and attempted to help me. Where the experience went wrong is when the owner stepped up and said she would “take care of this”. I then provided the email confirmation with the tracking number and she said there was no package. I indicated that I had paid to have the package held to which she replied “ we are a franchise that has nothing to do with our store and that I needed to go back to the seller.” Her demeanor was dismissive, curt, and not helpful. I paid a fee to UPS for this hold. No explanation and it makes no sense. Who at UPS got the hold fee then? Maybe taking a moment to explain rather than making sure she was “in command” would have been more helpful. When I walked away I said that “ I would not do this again” meaning I would not have packages held by UPS anymore. As I walked away she made a snide remark about me to her employees laughing about the exchange. I am looking at other reviews with similar feedback on the service at this franchise. It is clear I am not the only customer who has had customer service issues and unfortunately the business responses to these reviews are equally curt, dismissive, and blame the customer.
- JJJandBTCAug 29, 20251.0Every time I go into either UPS store in traverse City looking for help, they always have an excuse why they can't help me and why it's not their fault. Stick with the post office.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #3948 in Traverse City offer?
The UPS Store #3948 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours of The UPS Store in Traverse City?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
Does The UPS Store #3948 provide mailbox rental services?
Yes, mailbox rental services are available for all your mail and packages.
Can customers use The UPS Store for notary services?
Yes, The UPS Store offers professional notary services.
What payment methods are accepted at The UPS Store in Traverse City?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store in Traverse City offer curbside pickup?
Yes, curbside pickup is available for customer convenience.
Is The UPS Store wheelchair accessible?
Yes, The UPS Store has a wheelchair accessible entrance.
Where is The UPS Store located in Traverse City?
It is located at 801 S Garfield Avenue, one block south of Garfield and Hannah Street in Traverse City, MI.
What nearby businesses could I visit before or after The UPS Store?
Nearby businesses include Remodel Box (a home improvement store), Peninsula Energy Services (HVAC and plumbing services), and Honey Baked Ham (a deli and sandwich shop).
Are there any health or wellness centers near The UPS Store in Traverse City?
Yes, Shoreline Center For Healing, which offers acupuncture and holistic services, and 809 Provisioning Center, a hospital and pharmacy, are nearby.