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Visit your local Post Office™ at 7007 Metropolitan Pkwy! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
United States Postal Service
7007 Metropolitan Pkwy, Sterling Heights, MI
48311, United States
Hours
Reviews
2.2
294 reviews
5 stars
67
4 stars
13
3 stars
11
2 stars
10
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with specific complaints about individual employees like Rhonda and Tara.
Service Efficiency
Customers reported long wait times and poor handling of packages, including lost items and delays in delivery.
Mixed Experiences
While many reviews were negative, some customers reported positive interactions with specific employees, indicating inconsistency in service quality.
Passport Services
Multiple complaints were made regarding the handling of passport appointments, including cancellations and rude staff.
Facility Conditions
The post office was described as outdated and poorly managed, contributing to customer dissatisfaction.
- SMSydney Motto3 days ago1.0i was completely disrespected by the foreign lady up front. i have never, EVER had a single problem from any postal service station in the last 5 years until today. she told me to go somewhere else because my package was “too small” and i was very kind with her. while the supervisor was nice, the older foreign lady up front should never work in a customer service position.
- AAAdrianaNov 12, 20251.0I would not recommend this post office. Worse customer service. Pam was rude, unprofessional and had an attitude when I was trying to find out why suddenly I stopped receiving mail.
- ETEmily TschirhartOct 27, 20251.0Sent me to voicemail 5 times in a row and they’re always rude in person these people suck
- SBSteve BarberOct 22, 20251.0You have to work at it to have service this bad. The most unhelpful place I have ever visited.
- LGLindell GeorgeSep 30, 20251.0Whoever Tara is needs to work on her people skills. She was okay yesterday when I spoke to her and seemed to be willing to help with my problem. Today she called with a follow up and seemed ot have an attitude because I didn’t answer her original phone call. Mind you I was working and can’t stop to take calls whenever I like: I explain this to her and she accuses me of having attitude when I’m trying confirm the information in the email and the voicemail because the instructions were unclear in both. She continued to interrupt me while I tried to explain and she started at the beginning over and over like I’m a child. When I’m asking questions she pauses so long I thought she hung up on me. Finally when the instructions are as clear as they are going to get, and I ask if I am going to have to pay because I already paid once and shouldn’t have to again. She accused me of threatening her to which the conversation wasn’t even about my missing mail or package. This is the worst case of customer service from USPS that I’ve ever experienced and people like her should not be handling important documents like peoples mail with an attitude like that.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service location at 7007 Metropolitan Pkwy?
This Post Office provides mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours for this Post Office?
The office is open Monday to Friday from 9:00 AM to 5:30 PM, Saturday from 9:00 AM to 3:30 PM, and closed on Sundays.
How can I rent a PO Box at this location?
You can search and reserve PO Boxes online at the USPS website, then complete the setup in person with two valid IDs and your application.
Does this Post Office offer 24/7 access to PO Boxes?
Most USPS locations provide 24/7 lobby access to PO Boxes, but hours may vary; check directly with this location for specifics.
What nearby places can I visit before or after my visit to the Post Office?
Nearby you can visit a gym and beauty salon like A New You Fitness Camp LLC or grab automotive parts at NAPA Auto Parts for errands before or after your postal visit.
Are there nearby services that complement the Post Office needs?
Yes, nearby businesses like Sterling Heights Plumbing and American & Import Auto Parts provide home and vehicle services which might be useful when managing household or automotive paperwork.
Can visiting nearby recreational spots enhance my visit to the Post Office?
Absolutely, after handling postal needs, you might enjoy stopping by Fisher Corporation, a nearby brewery and bar, to relax or meet friends.