The UPS Store

4.1
121 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0484 in Sterling Heights offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of 15 Mile Road And Schoenherr.

Details

  • DeliveryNot available

Location

The UPS Store
13335 Fifteen Mile Road, Sterling Heights, MI
48312, United States

Hours

Reviews

4.1
121 reviews
5 stars
88
4 stars
5
3 stars
3
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praise the friendly and helpful staff, others report rude and unprofessional behavior from certain employees.

Efficiency

Several reviews highlight the store's efficiency and quick service, with many customers noting they were in and out quickly.

Cleanliness and Environment

The store is generally described as clean and well-organized, contributing to a positive customer experience.

Inconsistency

There are reports of inconsistent service experiences, with some customers experiencing excellent service while others faced issues with staff attitude and service quality.
  • RK
    Rohith Koushal
    Dec 27, 2025
    5.0
    Always go to this place for return and they seem to be very friendly and welcoming and very quick as well.
  • KG
    Krystal Goolsby
    Nov 28, 2025
    5.0
    I always use UPS everything gets there on time and it’s cheaper than anywhere else and close to home they’re friendly and they don’t take a long time to get you on your way back home
  • KS
    Kenya Stuart
    Nov 25, 2025
    1.0
    If I could give a zero I would . I walk up the UPS store on 15 mile at 5:45pm and all the employees sat inside and watch me struggle to get open the door. When I realized the door was locked ; they started laughing… and their Shock , I took my phone out and took a picture of them seating there. Then I took a pictures of the store hour sign . After struggling back to my car with my 6 bags … I look up and see them tampering with the front door in attempts to now cover their tracks . So then wipe out my phone to record them … Again SHOCKED! I yelled from my car and let them know I got them on video … and I making a google review and calling corporate. Horrible… just Horrible experience!!!
  • SH
    San H
    Oct 8, 2025
    1.0
    DO NOT GO THERE. Very bad service, I stopped going there continuously because of how bad this UPS location is. The management and whole staff need way better customer service skills, the store smells bad every time I walk in and they don’t even say hi or smile. All other UPS I like to go to in my area EXCEPT this one. I hope someone read this from corporate and take it into consideration because this situation is been like this for years with no improvement at all unfortunately.
  • NB
    Norman Bean
    Aug 26, 2025
    5.0
    Anna Marie is a gem. Helped me out in a pinch. Great service daily.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 2:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0484 in Sterling Heights offer?

The UPS Store #0484 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.