The UPS Store

4.0
144 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5502 in Sterling Heights offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Mound Rd & M59 In Sue's Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
44648 Mound Rd, Sterling Heights, MI
48314, United States

Hours

Reviews

4.0
144 reviews
5 stars
103
4 stars
5
3 stars
3
2 stars
3
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick and efficient service, but there are complaints about delays in shipping and packages not being sent out on time.

Cleanliness

The store is generally noted for being clean and well-maintained, contributing to a positive customer experience.

Staff Knowledge

While some employees are recognized for their helpfulness and knowledge, others have been criticized for poor service and lack of assistance.

Pricing Issues

Several customers expressed dissatisfaction with pricing, including feeling overcharged for services and being charged for items like bags.
  • SA
    Saher Abdulahad
    Oct 28, 2025
    5.0
    The stuff are great good service
  • NZ
    Nishat Zaman
    Oct 7, 2025
    1.0
    The lady at the front was very rude, I had 2 packages to return and she kept rushing me and made me pay $40 for god knows what. I didn’t know returning takes $40 I would’ve just kept my items. I asked her to be paitent and don’t rush me and she started giving me faces. lol never again worst customer service at this place. Fire the old lady she don’t know what she doing
  • JS
    Jacqui Spicuzza
    Sep 28, 2025
    5.0
    This is my favorite place to drop off and pick up. The staff is friendly, courteous and super helpful!
  • SS
    Steven Siedlarz
    Sep 4, 2025
    1.0
    Very poor customer service and very stingy. They make millions with their partners and charge for a bag to ship
  • LM
    Linda M
    Aug 8, 2025
    5.0
    Great service, fair prices and fast delivery

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5502 in Sterling Heights offer?

The UPS Store #5502 offers expert packing, shipping, printing, document finishing, mailbox rental for mail and packages, notary, shredding, faxing, passport/photo ID services, and more.