The UPS Store

Reviews

• MB

  Mark Baughman

  2 days ago
  1.0
  Customers Beware! I am writing to report a troubling experience my wife and I had at the UPS store located 29476 Northwestern Highway in Southfield MI On November 18, 2025, My wife accidentally left her change purse on the counter with credit cards, license, and money in it. The next day, after she realized it was missing, I called the store and was informed by an employee that her purse was indeed there and could be picked up. I thanked her and mentioned that my wife would be there in 15 minutes. Upon her arrival at the store, however, she was met with conflicting information from the same employee I spoke to on the phone. The employee stated, “good news bad news”; while her purse was still at the store, it wasn't placed where it should have been in lost and found. When she inquired further, she explained that her manager (who had just gone home - early - from her shift) had apparently moved it but had not been responding to her repeated calls. After waiting for 30 minutes without any updates regarding the manager’s whereabouts, she asked again about the situation. At this point, she said that the manager claimed not to have see my purse. My wife suggested reviewing security footage since she previously indicated that it showed a manager holding my purse; however, she did not follow through on this suggestion. At this point I went to the store myself and questioned the same clerk about our situation. This time, the same employee I spoke to on the phone told me that she had contacted the store owner who was supposedly viewing video footage from home but would need more time before providing any answers. Feeling frustrated by this lack of communication and transparency, we decided to escalate matters by contacting UPS corporate offices for assistance. A representative there apologized for our experience and suggested we involve local authorities if necessary. I immediately called the police. At this point—just as police were being called—the owner requested to speak with my wife directly and asked us not to contact law enforcement. I took over communication with the owner but firmly stated it was too late; officers were already in route. Over the close to 2 HOURS we were in the store - all 4 employees searched the store high and low looking for my wife's bag - and the store is not that big. Couldn't find it. Coincidentally, right before the police arrived at the store, the branch manager walked in (returning to work after leaving 2 hours prior for the day) with a big bag. She took off her jacket and disappeared in the back. Just when the police went behind the counter, out comes a staff member emerged from the back room with my wife's change purse in hand—a clear plastic bag containing all its contents—stating that it had been placed on a top shelf by management. If this were true, why hadn’t anyone communicated this earlier instead of insisting they couldn’t find it? Further the store owner mentioned he would call me after reviewing all the ‘frames’ of the security camera. He never did call, which implies to me that he knows he has an issue with the branch manager and what happened. I want to caution anyone considering visiting this UPS location for any reason—be it returning or picking up packages—to exercise extreme caution when handling personal items or payments there. Given our experience—and having read other reviews detailing similar issues (stolen packages) — I believe there may be serious concerns regarding integrity among certain staff members at this location - and in particular the branch manager. If it needs to be UPS handling your shipping/receiving, there is a UPS store close by where employee integrity (with better customer service!) nearby - you have choices! As Amazon grants licenses allowing establishments like UPS to conduct business on their behalf, it's essential they are made aware of potential misconduct occurring within their affiliated locations. We will be sending a copy of this correspondence to AMAZON Legal and the Consumers Protection Agency.
• LS

  Lance Shunia

  Oct 2, 2025
  1.0
  I was given a digital return label for my product and the store told me they needed a printed copy I offered to email it to them and that's when they began to take advantage of my situation by not having a printer in front of me and gouging me $3 to print a piece of paper. Its not about the $3 it's about the fact that this business tries to take advantage and gouge people in certain situations. They call it convenience while the rest of the people who are smart know that they are gouging and greedy. Never give this place business no matter what they don't deserve it.
• AN

  Alana Norris

  Sep 30, 2025
  1.0
  What are your hours??!!! Because Google says 8:30am. It’s 9:23 on a Tuesday I’m outside and no one is here! Wasted trip!
• JE

  Jim Eagle

  Sep 27, 2025
  1.0
  I tried to send back a AMAZON package and she tried to tell me iI had to pay $30 for a box to ship it, so I went to a different UPS store on Orchard Lakr Rd. near Maple. No problem there
• RR

  Rachel

  Aug 31, 2025
  1.0
  Saturday 8/3 between 10a-1030a. I went in ready to send my Amazon package back but my barcode some how went away. So the blonde curly hair person proceeded to tell me, let me know when your ready in a nasty tone and walked away, I laughed it off in the inside and proceeded to get the barcode and had the other young lady scan my return.(Thank you)I was out less than 2 min after the rude person walked away and said let her know when I'm ready, she needs to be a little more patient, If I'm ever in there again and she's working and no one else, I'm finding service else where. If I could give the person who took care of me s 5 star I would . The 1 is for the impatient person.

Frequently Asked Questions About The UPS Store