The UPS Store

4.1
333 reviews
Get DirectionsCallWebsite

Business Details

19785 W 12 Mile Rd, Southfield, MI
48076, United States
(248) 559-1690
https://locations.theupsstore.com/mi/southfield/19785-w-12-mile-rd
GoogleInstagramTwitter

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0053 in Southfield offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of 12 Mile & Evergreen In The Evergreen Shopping Plaza.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • Wheelchair accessible restroomNot available
  • Wheelchair accessible seatingNot available

Location

The UPS Store
19785 W 12 Mile Rd, Southfield, MI
48076, United States

Hours

Reviews

4.1
333 reviews
5 stars
238
4 stars
14
3 stars
9
2 stars
6
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with many specific mentions of individual employees providing exceptional service.

Efficiency

Many reviews highlighted the quick service and efficiency of the store, with customers frequently noting minimal wait times and prompt assistance.

Mixed Experiences

While most feedback was positive, there were notable complaints regarding rude staff and issues with package handling, indicating inconsistency in service quality.

Management Issues

Some customers expressed dissatisfaction with management changes and the impact on service quality, suggesting a decline in professionalism and customer care.
  • BH
    Barbara Hannum
    Dec 30, 2025
    5.0
    The staff are always friendly and helpful, efficient and courteous. Thank you all-you make a difference!
  • KC
    K Colvin
    Dec 22, 2025
    5.0
    I love this location and I can see why it is busy at times. The customer service is great Mory, Tayler and Dorian! Everyone is always so willing to help and they are so knowledgeable ☺️
  • TT
    Tonia T
    Dec 18, 2025
    5.0
    I Love this UPS, All the Gentlemen working there are PHENOMENAL. I Never have to wait I'm ALWAYS Greeted with a Smile. KUDOS to the ENTIRE Staff! :)
  • RO
    Ronda Odden
    Dec 16, 2025
    5.0
    Absolutely the best UPS store I have ever used. The owner is always in the store he is always so nice and polite and helpful. He has all of his employees trained, knowledgeable and they are equally as nice and helpful! Thank you, Dominic, you helped me out so much and was so patient! No matter if i'm returning something or many items to amazon, having to print a document or mail something I get so much help and in and out of the store so fast. I will not go anywhere else to take care of my business than this location!!! I have been here many times with the same exact great service and I'm telling you... you need to pass up every other location, and go out of your way to go here!!!
  • AH
    Allison Hester
    Dec 6, 2025
    3.0
    I started using this ups store in August 2025. Since then 1 package was delivered with receipt to my box but they couldnt find it. A week later it showed up and it was open. Then another package was delivered with receipt. I gave the receipt that was in my box, and their email that it arrived. Again they can't find. That was 3 weeks ago. One more time and I'm done.
Read more reviews on Google

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered at The UPS Store in Southfield?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.