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The UPS Store

4.1
(336 reviews)

Business Details

19785 W 12 Mile Rd, Southfield, MI
48076, United States
(248) 559-1690

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0053 in Southfield offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of 12 Mile & Evergreen In The Evergreen Shopping Plaza.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • Wheelchair accessible restroomNot available
  • Wheelchair accessible seatingNot available

Location

The UPS Store
19785 W 12 Mile Rd, Southfield, MI
48076, United States

Hours

Reviews

4.1
336 reviews
5 stars
240
4 stars
14
3 stars
9
2 stars
6
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with many highlighting specific employees for their exceptional service.

Efficiency

Many reviews noted the quick and efficient service, with customers often being in and out of the store in a matter of minutes.

Inconsistency

Some customers reported negative experiences with rudeness and unprofessional behavior from certain staff members, indicating a lack of consistency in service quality.

Management Issues

There were mentions of a decline in service quality following a management change, with some customers expressing disappointment in the new staff's attitude and professionalism.
  • PS
    Pamela Smith
    Feb 13, 2026
    5.0
    The service is reliable and efficient.
  • NM
    N Mo
    Jan 30, 2026
    1.0
    Rude, unhappy looking team.of folks. I drive out my to not pay for bad customer.service.
  • BH
    Barbara Hannum
    Dec 30, 2025
    5.0
    The staff are always friendly and helpful, efficient and courteous. Thank you all-you make a difference!
  • KC
    K Colvin
    Dec 22, 2025
    5.0
    I love this location and I can see why it is busy at times. The customer service is great Mory, Tayler and Dorian! Everyone is always so willing to help and they are so knowledgeable ☺️
  • RO
    Ronda Odden
    Dec 16, 2025
    5.0
    Absolutely the best UPS store I have ever used. The owner is always in the store he is always so nice and polite and helpful. He has all of his employees trained, knowledgeable and they are equally as nice and helpful! Thank you, Dominic, you helped me out so much and was so patient! No matter if i'm returning something or many items to amazon, having to print a document or mail something I get so much help and in and out of the store so fast. I will not go anywhere else to take care of my business than this location!!! I have been here many times with the same exact great service and I'm telling you... you need to pass up every other location, and go out of your way to go here!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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