United States Postal Service

1.9
256 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7755 22 Mile Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7755 22 Mile Rd, Shelby Township, MI
48317, United States

Hours

Reviews

1.9
256 reviews
5 stars
47
4 stars
8
3 stars
4
2 stars
6
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and courtesy from clerks.

Staffing Issues

Many customers reported long wait times due to insufficient staffing, often with only one clerk available to assist a large number of customers.

Delivery Problems

Customers frequently experienced issues with mail delivery, including packages being lost, misdelivered, or delayed.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and professionalism, indicating some inconsistency in service quality.
  • SD
    Singular Duplicity
    3 days ago
    1.0
    Ordered an item from California to be sent USPS. 3 days from California. Sat at Shelby Township for 3 days. Then went to Ohio where it sat for another 3 days. Finally delivered after 10 days and this was Priority Mail. Sadly, not the first time.
  • OT
    Omar Tobia
    Nov 18, 2025
    1.0
    Rachel, the clerk did not care to help me. Just wanted to get me out of her way. Told me I had to go to a different location to get whatever it is I needed done. Instead, I went to the self-service kiosk and figured it out all myself and got what I needed done. Get some better clerks please & thank you.
  • NF
    Nick Firu
    Nov 17, 2025
    1.0
    I had a very disappointing experience with a USPS driver today. The carrier driving vehicle #3306951 arrived with my package, but because my address has multiple businesses at the same location, she became visibly upset and refused to deliver it. Instead, she stated the package would be sent back, even though the address was correct and she had the package on the truck. This was completely unnecessary and unprofessional. A simple clarification or question would have solved the situation, but instead, I’m left with a delay and no delivery. USPS needs to address this type of behavior
  • AB
    Alan B
    Nov 9, 2025
    1.0
    This place needs to to literally have classes on respect, politeness, and common courtesy. Every single clerk has an attitude about everything. One of them even refused to help me…… I will not be coming again. AT ALL. It’s such a shame because this is 4 mins from my house. Instead I have to drive an extra 15 mins to go to the next closest location
  • SM
    Sally Moosa
    Nov 7, 2025
    1.0
    DO NOT GO HERE AT ALL COSTS!! The clerk (specially the African American woman) is the MOST RUDE person I have ever met. I would give -100 stars if I could. She is so condescending, mean, and a nasty human being. Idk how she is even employed. She needs to get fired ASAP. I will be posting a complaint against her. Reading other reviews, everyone else agrees.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.