The UPS Store

3.8
201 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7258 in Shelby Township offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
13719 23 Mile Rd, Shelby Township, MI
48315, United States

Hours

Reviews

3.8
201 reviews
5 stars
140
4 stars
1
3 stars
2
2 stars
5
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their kindness, helpfulness, and willingness to go above and beyond, particularly highlighting employees like Austin and Sorin.

Inconsistency

Several reviews noted inconsistent service experiences, with some customers reporting rude or unhelpful staff, and issues with store hours and operations.

Pricing Issues

Customers frequently expressed frustration over high prices for services like printing and packaging, often comparing them unfavorably to other UPS locations.

Operational Problems

Multiple reviews mentioned problems with the store not opening on time, staff being unresponsive, and issues with handling packages and returns.
  • YK
    YLLI KACELI
    5 days ago
    5.0
    Good people and service.
  • DB
    Dan Burden
    Jan 3, 2026
    1.0
    The guy in the store was rude swore at me and had a terrible attitude. He hates his job and takes it out on his customers. I will never go to this store again. I took my returns elsewhere. Update went to the store at 26 mile in Washington and they helped me quickly. I am reporting the worked at 23 mile as he shouldny work with the public.
  • ZJ
    Zeena Jones
    Dec 26, 2025
    5.0
    The team here was incredibly kind and helpful. I came in right before closing with a complicated Amazon return and they went out of their way to help me figure everything out. The owner and staff were patient, accommodating, and genuinely cared about helping me, even staying late to make sure it was done right. Excellent customer service and a great experience overall. Highly recommend.
  • LF
    Linda Fanelli
    Dec 8, 2025
    5.0
    Best customer service ever this evening by Sorin!! He really went above and beyond to help me organize my returns. You can tell he really cares about his job and the people he helps. His kindness and professionalism really stood out, and I am grateful for his help. Austin has helped me in the past, and he deserves a shout out to for his Customer Service.
  • JJ
    Juju J
    Nov 25, 2025
    5.0
    Austin and his work partner are so nice! Everytime I have to visit which is usually a return to Amazon, they give the best customer service, always with such friendliness and knowledge! Thank you!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7258 in Shelby Township offer?

The UPS Store #7258 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, passport/photo ID services, and small business services.