The UPS Store

Reviews

• MR

  Michael Ranger

  5 days ago
  5.0
  Customer service was very understanding and helpful
• GL

  Gina Lee

  Dec 19, 2025
  1.0
  This store will try to charge you a fee to have them print the label provided from ups, my instructions said that ups would print for free by scanning my barcode. The girl working the counter said I would have to pay to print the label and that they only accepted QR codes, even though ups gave me a barcode with instructions the store would print it without a fee. When I asked to speak with her manager, the manager just told her to scan the barcode and then it worked. She tried saying she was scanning the wrong one, but there was one barcode on my phone. I have just paid this in the past because I dont k ow how their system works but it seems like a scam by this store or their associates.
• LL

  Lindsey

  Dec 14, 2025
  1.0
  I have reason to believe my package was STOLEN or misplaced at this UPS location in Saginaw, MI on Bay Road. It was dropped off to be shipped on October 8, 2025. It contained an iPhone 13 Pro Max - Sierra Blue - 512 GB. When my husband went back to inquire about it weeks later an employee said it was at the hub. But the tracking has not updated still and it says incomplete documentation received and there’s no option to complete any more documentation. To me it looks like it never left Saginaw. I have went into the store, tried emailing this location and did get one response from someone asking what it looked like so I sent pictures of the phone and package and no response after that. Do not ship from here or be very cautious! Document everything! Take pictures! Put a location tracker in it! 😂 Do anything you think you have to so you do not go through what I am going though right now. You can file a claim and all that and we did but that’s not the point. I just want my package back 😭 especially since it was a higher value item. I probably wouldn’t be posting a review if it wasn’t an iPhone where I thought I could trust UPS with to safely deliver to the receiver.
• JP

  Julie Pape

  Dec 2, 2025
  5.0
  Nicest staff ever! This is not true with the other location at all! I’d go out if my way to come here !
• MH

  Marinda Hatcher-Grindstaff

  Nov 10, 2025
  5.0
  Ease of drop off and how friendly the customer service was

Frequently Asked Questions About The UPS Store