United States Postal Service

2.7
243 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 200 W 2nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 W 2nd St, Royal Oak, MI
48068, United States

Hours

Reviews

2.7
243 reviews
5 stars
83
4 stars
18
3 stars
6
2 stars
10
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Passport Services

Positive feedback highlighted efficient and friendly service for passport applications, particularly from specific staff members.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over unreliable service.

Cleanliness and Environment

Some reviews noted that the location was clean and well-kept, contributing positively to the overall experience.

Staff Attitude

While some staff were praised for their friendliness, others were criticized for having a negative attitude, impacting customer experiences.
  • VM
    V MP
    6 days ago
    1.0
    Poor service. ZERO star don't go here.. Fatigue is real.
  • MC
    M C
    Dec 29, 2025
    1.0
    Put in a change of address in August, have gone back twice, no mail as Dec …. Ridiculous. O/10 do not recommend.
  • MB
    M B
    Dec 11, 2025
    1.0
    I've never been to such a rude USPS location. There are a few employees here that are quite nice, but this one lady is completely dominating the atmosphere and being unnecessarily rude with everyone. I'm guessing she's a manager since nobody is calling her out for it. I'm watching her for ten minutes as I wait, and she's being super combative with everyone. Just an unpleasant experience overall. My first and last time coming here.
  • LT
    lance thomas
    Dec 10, 2025
    5.0
    I just wanna say that this is the best post office in Michigan. Shanika helped me so much with my passport and Charletta actually called me because I left my laptop back there with my laptop in it. They literally saved my life. It’s my work laptop with all of my work data on it. Thank you so much to both of you.
  • PL
    Perri Love
    Dec 6, 2025
    1.0
    I ALWAYS COME TO THIS POST OFFICE. This WAS my favorite post office. But after today I will NEVER step foot in this facility again. I have a small business selling and shipping perfume oils and perfumes. The perfume sprays I always mark as hazmat per the rules. Never is it over 16oz. It’s barely even 5oz. I limit my sale to one perfume spray per customer so everyone gets the chance to buy. I come into this location at 4:50pm Saturday 12/6 and was called up to the register by an African American woman with a braided bun, brown skinned, …about 5’0 feet maybe 5’2 max. She was the second cubicle from the right and I believe the third or fourth from the left. She sees my packages marked as HAZMAT…..she asked what was inside, I told her perfume oils and very few perfume sprays in 3 of the 12 packages I was sending off. She rolls her eyes and tells me to tell her exactly how many ozs is each perfume spray. I have zero clue off the top of my head NO ONE HAS EVER ASKED ME THIS!!! I have been shipping at this location for 4 months now. One time I even came in with over 10 sprays all marked as hazmat and nobody did what this woman did. I begin scrolling through my phone to see if maybe I have photos of the items and I realize she’s standing behind. Demanding to OPEN ALL OF MY PACKAGES TO SEE WHATS INSIDE???? Like WHAT?????? I just took my time and NEATLY wrapped and packaged each box/ envelope so that these ladies can see I care and you want me to rip them all open so you can see what’s inside when i literally just told you and it’s marked as hazmat???? FOR WHAT? If I mark the package hazmat does that or does that not mean GROUND TRAVEL ONLY? Does that or does that not mean that there is perfume inside be careful??? Exactly what reason does this woman have to want to lay her “over her job” nitpicking, freshly rolled at me eyes on what’s already extremely clear?? If this be the case then either she is wrong or every other USPS employee that has serviced me needs to be coached. Because NOBODY HAS EVER, EVER EVER asked me to rip open and destroy my packages so they can take a look at what the heck I clearly just said was in the box and is marked correctly. I will not stop at this review….i will get her name and I will be calling until I get an answer on the proper protocol. Because of this woman….my packages will be delayed!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.