United States Postal Service

2.7
235 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 200 W 2nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 W 2nd St, Royal Oak, MI
48068, United States

Hours

Reviews

2.7
235 reviews
5 stars
80
4 stars
18
3 stars
6
2 stars
10
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from helpful and friendly to rude and unprofessional.

Passport Services

Many customers praised the efficiency and friendliness of staff during passport processing, particularly highlighting individual employees.

Delivery Issues

Numerous complaints about lost or delayed mail and packages, with some customers expressing frustration over inconsistent delivery.

Staff Attitude

Several reviews noted a negative attitude from employees, with reports of rudeness and lack of assistance.

Facility Conditions

Comments on the cleanliness and organization of the post office were generally positive, though some noted issues with parking and long wait times.
  • PP
    Pleomax
    5 days ago
    5.0
    Gracias por ayudarme con mi carta :)
  • BV
    Benedict Villaluz
    Oct 30, 2025
    1.0
    Came in to ask a simple, quick question about marking a package that I had in hand as delivered for a sender to help the sender out since the tracking number still showed as “in transit”. I was immediately met with projected annoyance and irritation. “Yeah and what do you want us to do about it.” There is literally no information on the internet about this process. Please don’t meet customers with unwarranted discontent from one question that no one could ever know the answer without asking. If you are that desensitized to the service you’re providing, please look for a job elsewhere before maltreating your community.
  • PS
    Peter Sykes
    Sep 17, 2025
    5.0
    I had a really excellent visit experience to apply for a new passport. I was assisted by Shanika who is the nicest and most helpful person you could ever wish to deal with. She’s a huge asset for USPS. The appt started on time and I was done inside 10mins. Fantastic !!!
  • KE
    Kurt Ernst
    Jul 27, 2025
    5.0
    I'm going to throw a shout out to these guys for our last visit, special props to Michelle who processed our passports. Clearly hot and humid in the usual chaos of a city's post office, the staff remained cool and calm. We were transferred from another location because of staffing issues, which the staff took in stride and processed all three of us without missing a beat. Thank you! We appreciate your work.
  • IG
    Ilene Gradin
    Jul 2, 2025
    4.0
    I had a problem with my mail person 😕 I sent out a birthday card for my son on June 18 th and my son never received his birthday card it got destroyed 😞 and it came back to me and it was pretty messed up 😞,so I hope you people get this problem solved because I'm very upset bout it

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.