United States Postal Service

2.2
252 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 30550 Gratiot Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
30550 Gratiot Ave, Roseville, MI
48066, United States

Hours

Reviews

2.2
252 reviews
5 stars
59
4 stars
12
3 stars
6
2 stars
18
1 star
157

What are people saying?

AI-generated from recent customer reviews

Odor Issues

Numerous customers reported a persistent and unpleasant smell in the post office, often likening it to garbage or mold.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking basic customer service skills.

Long Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during their visits.

Passport Services

Several reviews indicated significant issues with passport appointment management, including cancellations and unprofessional handling by staff.
  • SS
    skullworkz
    Jan 2, 2026
    1.0
    This is absolutely the worst post office. Want to why your mail is late or lost? Just walk into the front counter and observe the people working there. 15 people in line and no sense of urgency. This looks like people who don't care about their jobs or the people they are serving. Hopefully a district manager will do something to remedy this problem for the citizens of Roseville.
  • TM
    Taylor McCoy
    Dec 30, 2025
    1.0
    This location is horrible. It smells so horrible, that can not be healthy. The staff is very unhelpful. It would not let me rate it 0 stars or I would have.
  • EK
    E K
    Dec 28, 2025
    1.0
    Had homeless sleeping in the building at around 9-10pm using the flat rate envelopes i needed. Self service kiosk is 24 hrs at this location. If it wasn't for this I would definatly recommend other locations.
  • MM
    Makee
    Dec 19, 2025
    2.0
    The smell was unpleasant and unbearable walking in the door it smelled like rotting spoiled food and it was like a freezer in there they didn’t have the heat on
  • CW
    Chris W
    Dec 9, 2025
    1.0
    I used to love the 24 hour lobby to drop packages off after hours and check my PO box. However, it is very startling when the motion controlledlights come on to find one or more people sleeping on the floor. I can imagine this would make some customers feel unsafe. The odor is horrible. I understand people need a warm place to sleep, but the post office is not it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.