Business Details
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Shipping ServiceMailing ServicePackaging Supply Store
Visit FedEx Ship Center in Romulus, MI when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.
Location
Hours
Reviews
3.5
433 reviews
5 stars
200
4 stars
62
3 stars
32
2 stars
18
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly and helpful staff while others report rudeness and incompetence.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries, lack of communication, and packages being left inappropriately.
Efficiency
Some customers noted quick service and efficient processing, while others experienced delays and poor tracking.
Staff Attitude
Staff attitude varies significantly; some customers report friendly interactions, while others describe staff as unhelpful or rude.
Communication Problems
Many reviews highlight issues with communication regarding package status and delivery attempts.
- HAHany AliNov 5, 20251.0The FedEx driver did not deliver my package, yet I received a notification stating it was delivered while I was home waiting for it. The tracking information shows a signature, but it does not belong to anyone in my household. After I opened a ticket, the customer service agent instructed me to contact the community management office to look for the package — despite my clear explanation that the office was closed that day, is located at a different address, and is not authorized to sign for packages that do not belong to them. Even if the driver spoke to someone there, that person should have directed the driver to deliver the package to the correct address listed on the label. It appears that the package was either misdelivered or stolen.( $2000 item) I am extremely concerned that FedEx is not taking responsibility for this error. Asking me to wait two days and then have the shipper file a claim is not an acceptable resolution when the delivery error clearly occurred on FedEx’s part. I expect a full investigation into the driver’s delivery route, confirmation of where the package was scanned as delivered, and clarification on whose signature appears on the proof of delivery. I don’t recommend using FedEx for either personal or business deliveries due to their lack of accountability and poor handling of customer issues. Update: they called me and said the package is in their office as the driver couldn’t deliver to my address.
- JMJesus MartinezNov 1, 20252.0Las personas que atienden aquí no son muy buenas haciendo su trabajo. Atención del personal poco amigables
- THTony HolguinOct 29, 20254.0The guys that work in there are not the most friendliness people I have ever come across but it is the only Fed EX around my area where they ship blood samples.
- ACAlicia ComerzanOct 20, 20251.0Horrible customer service
- BBBlaine BaranOct 3, 20251.0Incompetent delivery drivers lie about deliveries, customer service is useless and give incorrect information, and are now refusing to deliver my package.
Frequently Asked Questions About FedEx Ship Center
What services does FedEx Ship Center in Romulus, MI offer?
FedEx Ship Center offers packing supplies, boxes, and a range of FedEx shipping services including expedited, standard, and economy shipping.
What are the operating hours of FedEx Ship Center in Romulus?
The center is open Monday through Friday from 9:00 AM to 8:30 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Does FedEx Ship Center accept credit cards for payment?
Yes, they accept American Express, Discover, MasterCard, Visa, as well as cash and checks.
Can I schedule a residential delivery or hold shipments for pickup at this FedEx location?
Yes, you can have your FedEx shipments held for pickup or schedule your next residential delivery with FedEx Delivery Manager at this center.
Where is the FedEx Ship Center located in Romulus?
It is located at 28000 Five M Center Dr, Romulus, MI 48174, USA.
What FedEx brands are serviced at the Romulus Ship Center?
The center services FedEx Express, FedEx Ground, and FedEx Freight brands.
Are there nearby places where I can drop off FedEx packages in Romulus?
Yes, nearby places include the FedEx Drop Box and FedEx World Service Center for convenient package drop-offs.
What nearby services can be useful for customers visiting FedEx Ship Center?
Nearby services like Bucks Oil gas station or Airport RV Boat and Storage allow customers to refuel or store vehicles while handling shipping needs.
Are there any places to visit for food or relaxation near FedEx Ship Center in Romulus?
Romulus Ale house, a nearby bar, is a good place to relax or grab a drink after visiting the FedEx Ship Center.
What types of shipping speed options are available at the FedEx Ship Center in Romulus?
The center offers FedEx Priority Overnight, Standard Overnight, 2Day, Economy Saver, Ground, International, and Express Freight shipping services.