Brand Certified
United States Postal Service
2.2(259 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
511 Olde Towne Rd, Rochester, MI
48308, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 511 Olde Towne Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
259 reviews
5 stars
63
4 stars
11
3 stars
6
2 stars
10
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Operational Issues
Customers frequently reported problems with inaccurate operating hours, leading to frustration when the post office was closed during posted hours.
Positive Staff Experiences
Some employees, like Jayla and Bridget, received praise for their helpfulness and positive attitudes, contrasting with the overall negative feedback.
Mail Delivery Problems
Many customers expressed dissatisfaction with mail delivery, including lost packages and delays, indicating systemic issues with service reliability.
- AJAmber JubenvilleJan 30, 20261.0My parents are suppose to get their mail delivered every Wednesday & Saturday. They haven't gotten their mail in over a week. The postal workers are rude & lazy. Theirs even a note in the mailbox that says so but apparently they can't read. BTW my mom has Alzheimers & my dad has had 4 back surgeries so can't get around well. I may be calling channel 7 soon
- MKMisty KincaidJan 30, 20261.0Poor customer service
- GGgavtvlm gavtvlmJan 23, 20261.0Answered the phone and immediately hung up 4 times
- KMKaycee MillerJan 16, 20265.0I went here to get my passport done for a trip I am planning in the future and was assisted by Jayla! She made my experience quick, easy, and actually enjoyable! She has charismatic energy that is contagious. I highly recommend Jayla as she explained the process thoroughly, as well as provided unmatched customer service! Not only that, but she answered every single question I had, and provided a turnaround time. My appointment with her was fast, simple, and time efficient! Again, Jayla, you are wonderful and keep that energy up, as you are one of the few that have it!
- DPDoreen PannettJan 14, 20261.0I am missing two packages. I've called and called and called and called the post office they put me on hold and don't come back to me. How the hell do you get your money back when they don't want to do their work. Is there another phone number where I can make a complaint
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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