United States Postal Service

2.0
333 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 12245 Beech Daly Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12245 Beech Daly Rd, Redford, MI
48239, United States

Hours

Reviews

2.0
333 reviews
5 stars
56
4 stars
20
3 stars
8
2 stars
23
1 star
226

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Long Wait Times

Many customers reported excessively long wait times, often exceeding 30 minutes, due to insufficient staffing.

Delivery Issues

Frequent complaints about missed deliveries, incorrect mail delivery, and packages marked as undeliverable without proper attempts to deliver.

Passport Services

Significant frustration regarding passport services, including canceled appointments and unavailability of staff to assist.

Staffing Problems

Consistent mentions of being understaffed, leading to delays and poor service experiences.
  • MC
    Malcolm Cason
    4 days ago
    1.0
    Dropped packages off on Wednesday, today is Friday and they was never scanned in. I go up there to ask them what's going on and they told me I had to wait in line to ask a question and the line is all the way out of the door. This place is a scam
  • RS
    Rashad Shabazz
    Nov 5, 2025
    1.0
    OMG 😳 So today around 7 PM after a crazy hard day at work (6 days a week grind 😩), I go to send a package to my daughter—an early Christmas gift 🎁 with some electronics. I told the clerk I’m just trying to send it off because I’m tired, but he starts bombarding me with all these questions about what’s inside the box 🤨. I said it’s just electronics, nothing flammable 🔌📦. Dude kept going on and on with stuff I didn’t even understand 🤯. I told him, "This ain’t my first time sending packages, please just finish my order." But he kept disrespectfully demanding to know WHAT’S IN IT? I was like, “Bruh, it’s electronics! What more do you want?” Finally, I just said, “Give me my package back, it’s too late for this.” 😤 I’m just tired and trying to send my daughter her gift! Honestly, this post office needs to hire some professionals who can actually deal with people like the nice young lady or the older lady. That older dude? Nah, he should be a security guard or something, not dealing with the public. Totally unprofessional! 🙅‍♂️🚫
  • JM
    Jonathan Murphy
    Nov 5, 2025
    1.0
    They missed my delivery twice then said I could pick it up today, went to pick it up and the lady said they don’t have it until tomorrow. She didn’t even check for me
  • TH
    Tiffany Hopkins
    Oct 27, 2025
    1.0
    The fact that I live right across the street from this post office and every time I come in here the line is long, only 1 person working and acting like this just got hired is terrible! This is a busy office and I’ve never seen 2 people working! We are waiting in line for 30 minutes just to mail off a package. Something has to be done about this
  • JB
    Joseph Burgess
    Oct 26, 2025
    2.0
    Most of the clerks are awful, and seem to make up their own rules about shipping. This is not the only post office I go to and it's the only one that I dread going to, because it's always something. They don't let prepaid drop offs go to the window. You must wait in line and/or use the broken drop box with a 10oz limit. All of my packages weigh more than that but they'll only take so many through the window. They are basically having me crush everyone's packages in the box because they don't feel like doing their job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.