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United States Postal Service

2.0
(352 reviews)

Business Details

12245 Beech Daly Rd, Redford, MI
48239, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12245 Beech Daly Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12245 Beech Daly Rd, Redford, MI
48239, United States

Hours

Reviews

2.0
352 reviews
5 stars
61
4 stars
22
3 stars
8
2 stars
23
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling dismissed and frustrated by the lack of assistance.

Delivery Issues

Customers frequently reported late and incorrect mail deliveries, with packages often marked undeliverable or lost.

Long Wait Times

Many customers experienced excessively long wait times, often with only one employee available to assist during busy hours.

Staffing Problems

The post office is consistently noted as being understaffed, leading to poor service and long lines.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • TJ
    Tujuana Jacobs-Lopez
    4 days ago
    5.0
    GO TO THIS LOCATION!!! PROFOUND CUSTOMER SERVICE!!! Passport Clerk ID: 07 was AMAZING on 3/1/2026 The passport representative was extremely patient, kind, thorough, passionate and exemplified EXACTLY what profound customer service should reflect. We even witnessed her amazing customer service with others. Instead of turning customers away, she extended her support and stayed over to accommodate every customer that was physically in the building before the last walk-in time. Thank you for being such a light in this world when there is so much darkness occurring in this world. We are truly infinitely grateful.
  • MC
    Mariah Crawford
    Feb 21, 2026
    5.0
    I'm always able to get my packages here usually no charge if I pick up my package in time before being on the way and status on delivery. I have pleased service when I am in Redford town. I am happy to have services again in the Redford Township post office.
  • TT
    tee
    Feb 18, 2026
    1.0
    I had a very very terrible experience here. Although I arrived on time for my scheduled appointment, I had to wait more than an hour just to be seen. The checkout process was very slow. The current wait times are horrible for customers.
  • RE
    Razan Elharake
    Feb 9, 2026
    1.0
    Worst USPS I’ve ever been to. Had people waiting 30+ minutes because the dude at the counter was moving like he had all day, wasting time putting stickers on pointless crap. One employee working while the line was literally out the door. Zero urgency, zero care. A complete joke.
  • JF
    Jada Floyd
    Feb 3, 2026
    1.0
    Terrible experience they never try to help you it's pathetic and it's sad The lady had me go out to my car to get things when I had my little toddlers with me in that long line and then when I came back and she told me to go to a different location sweetheart you could have told me that when I was in there the first time with little kids and then had the nerve to tell me it was my fault because I am moving to a temporary address for 30 days or less how is that my fault do your job that's all you have to do and transfer so sick of USPS they always want a raise or always want something but they never do nothing but deliver mail and barely do that on time pathetic workers

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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