United States Postal Service

2.5
23 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 899 W Houghton Lake Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
899 W Houghton Lake Dr, Prudenville, MI
48651, United States

Hours

Reviews

2.5
23 reviews
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13
  • HC
    Holly C
    Dec 2, 2021
    1.0
    The ladies that work here are the rudest people ever They called my teenager daughter stupid Literally mumbled it under their breath It’s obvious that this is an ongoing issue but nothing is ever done
  • KM
    Kim Machurski
    Oct 4, 2020
    5.0
    Friendly employees and great service!
  • CO
    Char Ogonowski
    Oct 28, 2017
    1.0
    I've been up here for over 15 years seasonally; staff isn't very personable and usually act upset to do their job... I laugh because going to church is important, but being kind really is how christians should act ...I think the one female clerk will understand
  • MS
    M. Swarts
    Oct 11, 2017
    1.0
    The main postal clerk has been working here for all of the years I've been doing my shipping here, since it is the closest USPS to me. She is rude, inefficient, and acts completely put-out while doing her job. She frequently rings up postal products and services at the incorrect rates, and when this is pointed out to her, she acts like it is the customer's fault that she did not accurately weigh or observe information on the package or forms. She acts like customers coming to the window is an imposition as opposed to her main job. She will frequently ignore customers or change her entire demeanor when someone who is not (apparently) a close, personal friend comes to her counter. This post office often gets packages from UPS or FedEx left at it and the clerk will refuse to check for packages left there when a customer comes to her counter with proof that the package has been delivered to USPS for delivery (ie: she will force the customer to wait for the carrier to deliver said package the next day, or week, if it was delivered to USPS from UPS on a Friday or Saturday). This branch of USPS suffers because its clerk is NOT customer-service oriented. I have had to completely reorient my shipping times to AVOID the main clerk; I will wait until the Postmaster arrives during the rude clerk's lunch-hour in order to do my shipping. This is the only way for me to ensure that my shipping is done efficiently, properly, and allows me to interact with someone who is friendly and treats me like my business is valued. The Postmaster is incredible at this location, however, unless he's actively working there any given day, I can't recommend avoiding this specific location enough. Stay away on Saturdays!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.