The UPS Store

Reviews

• AH

  Anastasia Hahn

  Dec 3, 2025
  5.0
  Two super helpful guys working at 6:25 when my unprepared self rolled in with a huge return and all I had to help him figure it out was an email. Took care of it, out the door within ten minutes and both employees very nice and efficient. Thank you 🙌🙌
• ST

  Shelli Tucsok

  Nov 15, 2025
  1.0
  I come here for the convenience and prices being much cheaper for shipping. Every time I have been in, the younger gentleman with dark hair and beard, is never friendly when dealing/speaking with him or he’s hiding in the corner in the back while his one to two co workers handle all the business. (Usually a line of people that wraps around the store) Even when he has time, he will push you to use the computer scanner and do things yourself. Lacks friendliness, compassion, not very knowledgeable in his field and overall zero customer service skills. He hates his job and life and it really shows. Would give zero stars if I could.
• CC

  Catherine Cain

  Sep 17, 2025
  1.0
  I am very upset at this store managers attitude about losing a package of mine! I was visiting from out of state, bought a beautiful leather wreath for my Xmas, and packed 2 travel bags in the package, I thought it would ship to my home from Petoskey safely and only to find out they lost my wreath, or someone stole it. I did not see the woman who wrapped it, put it in the box before I left. When I got to my home, the box arrived without any outside tampering, with a stupid flower painting in the box along with my 2 travel bags! So someone has my wreath and I have gotten nowhere trying to resolve this, which is not even MY responsibility. Nobody has been even keeping up with this, I have called, emailed, several times only to not even an apology, nothing. I will never use this store again
• PL

  Peter Lipson

  Aug 10, 2025
  5.0
  We came in with some difficult to pack items and they were so helpful, kind and patient!
• JB

  Johnny Butrose

  Jun 25, 2025
  1.0
  Dear Store 2995 I am quite disappointed with my experience at this location. As a Multiple Center Operator (MCO) for The UPS Stores in Florida, I was shocked to find that I was charged for packaging yet my products were not packaged properly. Allow me to explain: I visited the store the day before and purchased a 12-cube box and tape. The following day, I returned and requested that my 12-cube box be placed inside a 14-cube box and cut down. I specifically asked them to ensure it was packaged, as I felt they were more focused on Amazon returns than on actual shipping. To my dismay, my package arrived unboxed. This is truly disappointing. It's not just about the money; it reflects a dismissive attitude towards customer service. I believe you can do better! On a positive note, I really appreciate your town. If you ever consider selling your store, I am an approved operator and would be interested in discussing a potential purchase. Best regards, John

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