United States Postal Service

3.5
11 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 91 S Hancock St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
91 S Hancock St, Pentwater, MI
49449, United States

Hours

Reviews

3.5
11 reviews
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  • WN
    William Nagel
    Oct 31, 2025
    5.0
    Always friendly and helpful!
  • HW
    Helen Wilcenski
    Oct 11, 2025
    1.0
    USPS is unbeatable in customer service... except in Pentwater. It is such an outlier to my experience of decades of exceptional customer service. Two for two now on interacting with the rude uncaring personnel. When the town has an event they knowingly let people park in the only 3 parking spaces for customers. When brought to their attention they respond with indignation. Such a shame. Really reflecting poorly on many many other excellent branches. Even as I write this I know they do not care. So, more time wasted on something that is impossible of change.
  • AP
    Ash Pyres
    Dec 6, 2021
    1.0
    The customer service is nonexistent at this location. The staff was not helpful and quite rude when I asked questions about my mailing options. I've seen USPS associates in busy cities like Denver that are more organized and professional than this small town location. Lose the attitude, please. I left feeling more stressed than when I went in. I'll be going through UPS from now on.
  • DC
    Danielle Clark
    Jun 24, 2017
    5.0
    Had an issue with an undeliverable piece of mail and I called and spoke to Cindy, she was super helpful and explained everything. She is the type of employee all organizations would credit by having.
  • CD
    Colin Davitt
    Dec 23, 2015
    4.0
    My mom shipped packages for the kids while we are on vacation every year. The staff is very kind when the kids ask if Grandma sent them anything. We do mail postcards out and the wait is always very short, unlike at home! I wish the other post offices were as helpful and kind as the one in Pentwater.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.