United States Postal Service

3.5
11 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 91 S Hancock St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
91 S Hancock St, Pentwater, MI
49449, United States

Hours

Reviews

3.5
11 reviews
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  • WN
    William Nagel
    Oct 31, 2025
    5.0
    Always friendly and helpful!
  • HW
    Helen Wilcenski
    Oct 11, 2025
    1.0
    USPS is unbeatable in customer service... except in Pentwater. It is such an outlier to my experience of decades of exceptional customer service. Two for two now on interacting with the rude uncaring personnel. When the town has an event they knowingly let people park in the only 3 parking spaces for customers. When brought to their attention they respond with indignation. Such a shame. Really reflecting poorly on many many other excellent branches. Even as I write this I know they do not care. So, more time wasted on something that is impossible of change.
  • CB
    Christian Breed
    Jun 29, 2024
    2.0
    My family has owned a summer house in Pentwater since 1945 and I have been coming here every summer for 46 years. I have never had an issue with delivery, until this week. I was expecting an Amazon package to be delivered on Tuesday 6/25, but I got a message that they could not deliver the item and that I had to go pick it up. I don't have time to make the trip over to town during business hours. The fact that they could not deliver the package is ridiculous, since we have had multiple packages delivered every day this week with no problems, and we have had no disruption with mail delivery, if you can deliver the mail, you can deliver the package. If you had trouble delivering it on Tuesday, then you had all week to make the delivery. Why would you hold it at your facility? So freaking stupid!!! I am now leaving for NY and will not be here for the package (if they finally decide to deliver it).
  • TR
    TheHamlinHooker Resistance
    May 4, 2022
    5.0
    Nothing but positive things to say about the people working here.
  • DC
    Danielle Clark
    Jun 24, 2017
    5.0
    Had an issue with an undeliverable piece of mail and I called and spoke to Cindy, she was super helpful and explained everything. She is the type of employee all organizations would credit by having.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.