United States Postal Service

2.3
38 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 55 Pond St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
55 Pond St, Ortonville, MI
48462, United States

Hours

Reviews

2.3
38 reviews
5 stars
12
4 stars
0
3 stars
0
2 stars
0
1 star
26
  • RH
    Reid Hibdon
    Dec 31, 2025
    1.0
    Was told I needed to buy a box or go get a different one I went to get my own and when I returned they gave me a hard time for putting my original unopened package into another box instead of transferring the contents. When I tried to explain to the man at the counter he got agitated with me and was telling me conflicting information than the girl next to him.
  • AA
    Angela Trevor Aronson
    Dec 18, 2025
    1.0
    Just left there today at 12:25 PM didn’t catch the girl name extremely rude. I had to return a package and she said you have to print the label. I don’t scam that. I said well other post offices have done it. Can you print it for me and she looked at me and said no and I said but other post office has for me. She’s like well not here. Then said next for the people behind me and I still needed to buy stamps. I purposely write checks still for bills just to keep them employed, but if this is the treatment you get, I’d rather just do everything on the Internet moving forward
  • BL
    Bruce Lamb
    Dec 22, 2024
    1.0
    Tracking says held st post ofc per customer request. Never made such a request. Santa letter for grandson is a week late and now they hold it. Supposed to pick up between 8:30 and 5. Can't. I work! Terrible service.
  • JC
    jeremy chesnutt
    Jan 29, 2019
    1.0
    There is a reason the post office is going out of business...The staff is less than personable ( If you want friendly shipping service go to Goodrich) Multiple times I have been told if a name is not on my PO box mail will not be delivered... Yet my business mail will get put into my parents mail and put into their box.... The Ortonville post office has the worst customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.