The UPS Store

Reviews

• CT

  Computer Refinery Inc. (Ted)

  Apr 20, 2026
  5.0
  I ship a lot of stuff here
• CM

  Catherine Marshall

  Apr 20, 2026
  1.0
  The owner Brett has promised for 2 months that he would take care of compensating us for 2 laptops that his store in Muskegon shipped to the wrong location. One was stolen and the other one was broken into and all the memory was stolen. We sent pictures and they owned up to the fact the mistake was theirs. The computers were supposed to go to Fredrick Maryland instead the recipient in MD received a large pipe. (Pictured below the computer pictures) Then the hotel that received the laptops kept them for 2 weeks before they shipped them (after stealing one and destroying the 2nd one) The amount was $550 total for the Dell and HP. Plus the shipping cost. After 2 1/2 months The UPS store sent a joke of a check to me for $117.00. Not the amount Brent promised to me after dozens of conversations! All contact was initiated by me because he could care less. The thieves that pilfered our motherboard now have access to our personal info stored on it!! Very unprofessional, uncaring and incompetent! Brent you should be ashamed ! *Picture of the Dell that was broken into. We never received the HP !!! The manager of this store is Briget she has been nice but cannot do anything else about the situation.
• AB

  Aaron Butler

  Apr 9, 2026
  5.0
  Brice was a bro and helped me get my return situated while the system was not working right A+ service
• LM

  Lori Mccollum

  Apr 9, 2026
  1.0
  The young man working the front counter is so rude and unprofessional. For one thing, he's not wearing any type of uniform or name tag, he's got an old, ratty t-shirt on, headphones in his ear and doesn't even address customers or smile. Why do you hire people like this to work with the public? UPS can do better!
• JS

  Jim Seekins

  Feb 24, 2026
  1.0
  Messed up my whole order had them send a rod and reel in two different pkgs had them box up the reel and they sent a water pick instead of reel and then they tapped danced on the rod asked for insurance they didn't give it and are unwilling to take any accountability don't go to this store why would I email u to discuss this i met with u in person at your store and you said sorry you weren't gonna do anything so why would I waste my time get better employees maybe train them better your manager is great she kept texting you and calling you to have you get in touch with me and you never did I had to actually hunt you down at your store for you to talk to me and you didn't care one bit

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