United States Postal Service

3.1
48 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2517 Peck St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2517 Peck St, Muskegon, MI
49444, United States

Hours

Reviews

3.1
48 reviews
5 stars
20
4 stars
5
3 stars
2
2 stars
1
1 star
20
  • DL
    Devon L
    Dec 8, 2025
    1.0
    I had a really bad experience purchasing something online. I needed to return it, but I’ve never shipped a package before so I’m not sure how to weigh it or get the shipping label, tracking etc. I stupidly assumed you could get that in-store and that someone here could help me. The lady at the counter was VERY unhelpful. She talked to me like I was stupid and kept saying I needed a QR code with no explanation of where to do that or get one or anything. I just left and she said “have a great day” in a very cheery condescending voice. This is the post office, if you’re not here to help me mail my package then what is your job exactly? I’ll never come here again. Heading to ups now and hope they treat me with respect. Should have known better coming to this part of town that I would get no help. Update: just left UPS. Very helpful and friendly. I told her about my terrible USPS experience and she said “You know what? We hear that a lot from that location”. Get better employees - these reviews are pathetic.
  • GM
    Gerald Mack
    Nov 12, 2025
    1.0
    Currently one teller on break. The 2nd person is a supervisor and says due to union rules he can't use the register. The last time I came here and the teller was on lunch. Told by the same supervisor to come back in an hour. Joke . Typical government-run establishment. Do yourself a favor and go to the downtown post office.
  • MK
    Mike Kramers
    Jul 21, 2025
    1.0
    Y'all can't even answer the phones why do y'all work there?
  • KK
    Kurama
    Jul 16, 2025
    1.0
    We moved into our home May 2025. Home was previously vacant. Despite filling out the green resident slip TWICE to state that only myself and my partner live at our address (one was IN the post office in FRONT of someone in charge, who then wrote "ONLY" on it to show that only WE live there), we still get mail delivered addressed to people who do NOT live at our home. Correct address, wrong residents. We get more mail from previous residents than we do our own mail. Other times, we get other addresses from down the road delivered to our home. Ridiculous.
  • AD
    Ashley Dill
    Jul 11, 2025
    1.0
    If I could give zero stars I would. I’ve live at my address since October 2021 NEVER had an issue with the mail. As of April 2025 (I think we got a new carrier) all of a sudden my vehicles parked in my driveway is an issue. I witnessed the carrier put my mail in the mailbox. Couldn’t drive around my driveway because I had a visit with my daughters teacher (that’s 4 vehicles in my driveway all to one side) and he BACKED UP (I guess they can’t do this) and proceeded to take the mail OUT of my mailbox. The office manager is rude when we complained in person and over the phone. I ran out there to confront the carrier and he told me he was told NOT to deliver my mail if he couldn’t use MY driveway. He literally always passes my mailbox and we proceed to do a 3 point turn in my driveway to deliver the neighbors across the roads mail. I’ve even asked if they could walk the route. Could we move the mailbox. Or if I could just get it from the office. No solution I offered was good enough. They are lazy and act like they’re not in customer service. My cars are parked in the driveway and also my kids play outside and the driveway takes up quite a bit of the front. I just hope they get in new management and carriers soon.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.