United States Postal Service

2.7
113 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 800 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
800 1st St, Muskegon, MI
49440, United States

Hours

Reviews

2.7
113 reviews
5 stars
41
4 stars
7
3 stars
0
2 stars
3
1 star
62
  • CW
    Crystal Walke
    3 days ago
    1.0
    I have to go a few times a week to drop off packages. I need them scanned and I need the receipt. The way clerk #32 treats me is unacceptable, she acts like it’s a problem for her to have to take 1-2 minutes to scan in my packages. She told me she “ I ain’t got all day to be scanning in my packages “ and “ maybe I ain’t the one for this job”. Like who talks to a customer like that. She makes me feel so uncomfortable but honey I will continue to go get my packages scanned in, sorry that actually requires a minute or two of work…. If you encounter rudeness and attitude, go to usps website and file an employee complaint. Maybe someone will care about customer service and make some changes to that location.
  • LS
    Lynne Smith
    3 days ago
    1.0
    I hate going to this location. The way the employees treat customers is so ridiculous. I don’t understand how they even have jobs dealing with customers. They are mean and talk crap to and about customers.
  • JL
    Jason LeRoux
    Nov 6, 2025
    4.0
    Affordable mail somewhat reliable forward service im happy
  • RR
    Rich
    Oct 18, 2025
    1.0
    You call and call and no one picks up the phone the one time I was able to finally talk to someone after 3 hours of trying to get ahold of someone I had an alert on my tracking saying the letter carrier isn't delivering package because he didn't recognize the person at that address even though I've been getting mail and packages to my address since June person on phone said he would call letter carrier and get them to come back and deliver package I said thank you and hung up later that evening noticed it still wasn't delivered called back again took FOREVER to have someone answer the phone same guy answered said yes he talked to his letter carrier and he is bringing back the package it is now the next day and still no package and can get anyone to answer phone again called other post office and they said they have a hard time themeselve even getting anyone to answer the phone there it's really unprofessional and wrong to do this to people just trying to get there nail and packages that they paid for
  • TB
    Tina Benson
    Oct 15, 2025
    1.0
    Today's visit made me thankful I only need to go to the post office every few years. The service and staff were so slow, I was looking for the 'candid camera' crew. The entire process was distopian. I was in there 1.5 hours to send a document to the UK. The level of incompetence I experienced here was quite possible the worse I have witnessed anywhere. If at all possible, go to another post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.