United States Postal Service

2.8
126 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 813 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
813 N Main St, Mount Pleasant, MI
48858, United States

Hours

Reviews

2.8
126 reviews
5 stars
46
4 stars
9
3 stars
7
2 stars
7
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered at all, or marked as delivered when they were not.

Efficiency

Customers noted inconsistencies in service speed, with some experiencing delays in package processing and others appreciating quick service.

Staff Attitude

Several reviews highlight a lack of professionalism among certain staff members, particularly an older woman with short grey hair, while others commend the friendliness of different employees.

Facility Condition

The post office is described as clean and organized, but there are complaints about long wait times and issues with kiosk machines.
  • CB
    Chris Beck
    Oct 23, 2025
    1.0
    Past month or two packages have not shipped out the same day. Last pick up is advertised at 2:50pm. We drop off between 12:00 and 2:00 and yet they leave the post office the next day. Not good for our business
  • TT
    Tammie
    Oct 15, 2025
    4.0
    Got my stuff mailed out.
  • DA
    Daniel St. Amand
    Oct 14, 2025
    5.0
    Crystal and the carrier were amazing at finding my lost package the same day I called! Great customer service
  • LS
    Lynn Sprague
    Oct 6, 2025
    2.0
    Is it just me.. or does it seem like something strange is happening with packages at the post office? Is there any oversite to make sure that postal workers are not stealing packages and passing the buck? I have seen it with other businesses recently too, where either the business or it's employees have become so desperate that they are starting to steal from the customers. I truly hope the once proud United States Postal Service is not next on the chopping block. It has been one of the only things that has been continuously reliable in America for over a hundred years. Most of the postal workers I have talked to are great, too, so it's hard to imagine it is intentional. Things have gotten so difficult for everyone. I hope things improve for the US and the post office soon.
  • KP
    Kaye Paladino
    Aug 28, 2025
    5.0
    Went for my 1st passport. The agent (Mike?) was very friendly and efficient. Great job Mt Pleasant USPS!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.