United States Postal Service

2.5
116 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2900 Rodd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2900 Rodd St, Midland, MI
48640, United States

Hours

Reviews

2.5
116 reviews
5 stars
38
4 stars
3
3 stars
3
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rudeness and incompetence.

Delivery Issues

Numerous complaints about delayed, lost, or mishandled packages, with many customers expressing frustration over delivery failures.

Long Wait Times

Customers frequently mention long lines and wait times at the post office, indicating a need for better staffing or management.

Communication Problems

Many customers report difficulties in reaching the post office by phone, with complaints about busy signals and unresponsive staff.
  • LL
    Logan
    Jan 2, 2026
    1.0
    An empty ripped bag, USPS scammed me. This is what $79.99 in priority shipping looks like. I paid $191.99 total for my order, USPS is crediting me $108.91 for a claim. My order was shipped 23 days ago. Does this look like a "priority" to them?
  • FA
    Francine Arens
    Dec 10, 2025
    1.0
    To bad there aren't -⭐! Someone down the road received an important confidential business letter sent to me yesterday. Thankfully they were honest and thoughtful to get it to me since our postal carrier is awful! Last week they left a large box right in the middle of my garage door. Had I been leaving instead of coming home I would've backed over it and crushed it! 😡 The entrance door was a few feet away where it should've been left.
  • JN
    Janae Newland
    Oct 31, 2025
    5.0
    I’ve always had great service here. Recently, I lost my mailing receipt, and the company I shipped to refused to refund me without it. The USPS staff actually went back through their records, found my receipt, and saved me a lot of money. I’m so grateful—they really went above and beyond!
  • SS
    Shannon
    Aug 21, 2025
    1.0
    They showed no real interest in helping solve a problem I'm having with my divorce papers that were lost in the mail. I tried submitting a claim online and their phone customer service. Everyone seems to be incompetent with complex solutions.
  • GR
    Gabe Raymer
    Jan 22, 2020
    1.0
    By far, the worst post office I have ever delt with.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.