Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.4
(177 reviews)

Business Details

29441 John R Rd, Madison Heights, MI
48071, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 29441 John R Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
29441 John R Rd, Madison Heights, MI
48071, United States

Hours

Reviews

2.4
177 reviews
5 stars
50
4 stars
10
3 stars
4
2 stars
6
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some staff being described as friendly and helpful, while others are reported as rude and unprofessional.

Mail Delivery Issues

Numerous complaints about lost or misdelivered mail, with customers expressing frustration over packages not arriving or being delivered to incorrect addresses.

Efficiency

Customers noted slow service and long wait times, particularly during busy periods, leading to dissatisfaction with the overall efficiency of the post office.

Passport Services

Several reviews highlighted poor experiences with passport services, including lost documents and unhelpful staff.
  • A
    Катерина Кальницька
    4 days ago
    1.0
    The service is awful not recommended
  • JH
    Jess H
    Feb 24, 2026
    1.0
    Miserable employees with a superiority complex who take their frustrations out on customers. I've seen it with my very own eyes, multiple times.
  • MJ
    Mary Johnson
    Jan 21, 2026
    5.0
    Efficient and friendly
  • BN
    Bryan Nguyen
    Dec 15, 2025
    1.0
    Today I came to make a passport for my son, but the attitude of the staff is very discriminatory. Along with that, they made a very long appointment after that. I don't feel supported even though it's snowing and my 1-month-old baby. Don't come
  • KK
    Kira
    Nov 19, 2025
    1.0
    havent gotten my mail in 4 months...forwarded it and they wont fix the issue.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others