United States Postal Service

3.0
147 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11800 Merriman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11800 Merriman Rd, Livonia, MI
48150, United States

Hours

Reviews

3.0
147 reviews
5 stars
63
4 stars
8
3 stars
3
2 stars
9
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about mail delivery problems, including lost packages and incorrect deliveries, with some customers expressing frustration over the lack of accountability.

Wait Times

Customers frequently mention long wait times and inadequate staffing, leading to dissatisfaction with service speed.

Passport Services

Passport application processes receive both praise for helpful staff and criticism for poor communication and appointment management.

Facility Conditions

The post office is noted for being clean and well-organized, contributing positively to some customer experiences.
  • BS
    Barbara Garcia Sauceda
    3 days ago
    5.0
    Made an appt. online for my passport prior to coming. Extremely kind, happy and helpful staff. They were able to take me in before my actual appt. time. I drove from down town Detroit and totally worth it.
  • HH
    hvngrypvnda
    3 days ago
    1.0
    Rushing me for no reason. Rude staff, making faces. If you’re so miserable, work somewhere else, don’t take it out on customers.
  • BB
    B B
    Nov 14, 2025
    5.0
    Went here for my passport after a ridiculous runaround at the Farmington Hills post office. All staff here is excellent, very fast, and nice. Top notch branch. I wasn’t there for even 15 mins. Couldn’t have been any better! FYI- do not go to F.H. Post Office for anything ever… they’re terrible.
  • KR
    Kim Roth
    Nov 9, 2025
    5.0
    Had to mail out boxes overseas, and it’s not an easy task to do for the post office. She was patient and very kind and had a smile on her face.
  • NW
    Nick Weldon
    Oct 8, 2025
    1.0
    The phone number is a generic USPS number, and the automated options never allow for the user to connect to the physical location to speak about a topic that does not align with the automated messages.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.