United States Postal Service

3.0
153 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11800 Merriman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11800 Merriman Rd, Livonia, MI
48150, United States

Hours

Reviews

3.0
153 reviews
5 stars
66
4 stars
8
3 stars
3
2 stars
9
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Efficiency

Customers frequently reported long wait times and issues with service speed, particularly during busy hours.

Communication Issues

Many customers experienced problems with the automated phone system and lack of communication regarding appointments and deliveries.

Delivery Problems

Numerous complaints about lost packages, incorrect deliveries, and failure to deliver mail as scheduled.

Positive Experiences

Some customers praised specific staff members for their exceptional service and helpfulness, highlighting a few employees as standouts.
  • ND
    Nathan Didlake
    Jan 5, 2026
    5.0
    I went in. I dropped off a box. It was magical.
  • MF
    Michelle Foster
    Dec 15, 2025
    1.0
    Mailbox in front of post office was jammed packed full! There is no way that happened in a few hours. Tried calling only to get run around on phone. The worst automated service I have ever experienced.
  • YM
    Yasemin M
    Dec 9, 2025
    1.0
    I will never be returning here ever again! I came in here today needing to get IMPORTANT documents sent in certified mail. Mind you, this is my first time sending something in the mail. Instead of pointing me in that direction to get the correct ENVELOPE, she misleads me with misinformation saying "they're all the same thing, just grab the brown ready post paper envelope". When I TELL you I need something NEEDS to be mailed in a specific way, you should be able to DO YOUR JOB AND POINT ME IN THAT DIRECTION, NOT MISLEAD ME! Why are you even working there if you can't give the correct information??? Be for real! Lose your job if you can't do it right!
  • AR
    Anthony Raineri
    Dec 9, 2025
    5.0
    Knowledgeable staff, very convenient
  • RR
    Ray Rudolph
    Dec 8, 2025
    1.0
    If you're looking for the worst service and god awful attitudes from the employees, this is the perfect spot for you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.