Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 37500 Pembroke Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
141 reviews
5 stars
38
4 stars
13
3 stars
8
2 stars
8
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.
Staffing Issues
Numerous reviews highlighted understaffing, leading to long wait times and poor service during busy hours.
Operational Hours
Customers frequently noted discrepancies between posted hours and actual opening times, leading to frustration.
Mixed Experiences
While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
Package Handling
There were complaints about mishandling of packages and issues with delivery, contributing to customer frustration.
- DMDawn Marie MaysNov 8, 20251.0This office don't care about anything or anyone at all. They won't let me talk to a real person on the phone every time we have a sub at the apartment I live at Ziegler Place the sub never rings my busser so I can come down and get my package. Our mail carrier is never here to do her job she takes to many days off from working. I am not happy at all we all should be allowed to speak to a real person on the phone about all this people subbs not doing there job when we are waiting for a package they are supposed to ring our busser so we can come down and get our packages Very disappointed ☹️☹️☹️ DawnMarie Mays
- DMDeb M.Oct 30, 20252.0Since the end of August 2025, they put one package in my neighbor’s mailbox. My other package went to my post office box, but I never received it. Great job.
- TBTracy BoydAug 21, 20255.0Staff is friendly and helpful. I have been at this postal location on various days & times and have never experienced a long wait. Its my new 'go to' location.
- MKMarissa KoldeAug 8, 20255.0Lashonda is a gem!! 10/10 super friendly and polite. Helped me get all my issues resolved.
- PWPatti WAug 1, 20255.0The staff is always so cheerful and helpful.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 37500 Pembroke Ave?
This Post Office offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Appointments are required for passport services, though limited walk-in hours may be available at select locations.
What are the operating hours for the USPS at 37500 Pembroke Ave?
Open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for availability and reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm, then complete setup in person.
Is there 24/7 access to the PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but it's best to confirm exact hours with this Post Office.
Are there other Post Office locations nearby this USPS branch?
Yes, nearby USPS locations include 'US Post Office' and 'Post Office', providing alternative mailing services in the area.
What nearby healthcare providers are close to this USPS location?
There are several doctors and specialists nearby, such as Dr. Audrey Bruell, Pinnacle Dermatology, and Anne Nguyen, DO, offering convenient medical services.
Are there any nearby recreational areas near the USPS at 37500 Pembroke Ave?
Greenmead Soccer Fields, a local park with soccer and baseball fields, is close by for leisure and outdoor activities before or after your visit.