The UPS Store

Reviews

• KK

  Kristen Kemp

  3 days ago
  5.0
  This UPS store provides the fastest & most friendly service for my personal and business shipping needs!
• PG

  Patty linn Gierman

  3 days ago
  5.0
  Walked right in and was helped immediately by Tabitha. The whole process was quick, easy, and very friendly. I would definitely recommend this location—such a smooth and pleasant experience!
• CS

  Chene Schaefer

  Apr 14, 2026
  1.0
  My wife recently went to this UPS Store to do her first Amazon return, and unfortunately it was a really disappointing experience. The employee who helped her was extremely rude from the start. We believe he was in his 40s with a long white/black beard. Instead of greeting her or asking how he could help, he just looked at her and tapped on the scale without saying anything. She was confused, so she politely explained she was there for an Amazon return. His response was a sarcastic “fantastic,” which came across as very snarky and unprofessional. There was no basic customer service no greeting, no clear communication, and no willingness to help someone who was unfamiliar with the process. It made what should have been a simple return feel uncomfortable and frustrating. I hope management addresses this, because a little patience and basic courtesy go a long way, especially for first-time customers.
• AS

  Adrianna Smith

  Apr 7, 2026
  1.0
  If I could give less than one star I would. The employees are disgruntled, rude and abrasive. I wish I could say it’s just one employee that acts this way however I have yet to come across one that is even remotely pleasant. I have come in to this location many times over the months with return items and any question I have asked was met with annoyance as if I am an inconvenience. The unprofessionalism is profound. I would rather spend gas money driving out of my way than dealing with any of these miserable people again.
• RE

  Ryan Eggebrecht

  Feb 27, 2026
  1.0
  I brought in my $1,500 watch to ship out for a repair. The manager printed out the label and put it on the wrong package. Someone else’s label was put on my package. I submitted a claim and the manager was zero help. If they would have just admitted that they messed up, the watch company would have used insurance and paid the difference but the UPS Store on West Saginaw didn’t want to admit any wrong doing. The manager was very rude and tried to blame me. How is your incompetence my fault? Now I’m out a $1,500 watch and instead I got someone else’s soccer cleats that my label was put on. Someone out there got my watch instead of the cleats. Just thinking about it makes me sick. The watch was a gift from my wife for my 40th birthday. This store manager is horrible. I had an incident at a different UPS Store near Detroit and they were so helpful. They were going to give me a reimbursement within a week and apologized profusely. That package was located and they told me instantly. The Lansing store never gave me updates and when they did communicate it was only to blame and insult me.

Frequently Asked Questions About The UPS Store