United States Postal Service

4.4
107 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 730 Merrill St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
730 Merrill St, Lansing, MI
48912, United States

Hours

Reviews

4.4
107 reviews
5 stars
85
4 stars
6
3 stars
3
2 stars
3
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Janette received high praise for her friendly, helpful, and efficient service, making many customers feel valued and appreciated.

Convenience

The drive-thru service is noted as a unique and convenient feature, allowing customers to quickly drop off packages without leaving their vehicles.

Staffing Issues

Customers expressed frustration with inconsistent staffing, leading to long wait times and unexpected closures for breaks.

Mixed Experiences

While many reviews highlight positive interactions, some customers reported rude service and dissatisfaction with how their concerns were handled.

Operational Hours

Customers noted confusion regarding the posted hours and frequent breaks, which can lead to inconvenience.
  • GB
    Greg Bolin
    Sep 11, 2023
    2.0
    Staffed by one person at a time who can change the hours / close / take a break whenever they want. Hours are printed on paper and taped to the window like something out of Mayberry. For a location that's a few miles from the state capitol it's pretty sad.
  • JA
    Jennifer Allswede
    Jul 26, 2022
    5.0
    Great location! All employees are friendly and very helpful!!
  • JN
    Justin N
    Sep 13, 2019
    5.0
    Janette was very helpful! Came unprepared, with no envelope or stamps, and left within 5 minutes
  • CB
    claire bowman
    Nov 15, 2017
    5.0
    Janette is the best.
  • PV
    Paul Veselovsky
    Aug 31, 2016
    5.0
    Excellent customer service and a line that moves quickly. Jeanette who works there is always cheerful (which anyone who actually works with people knows can be hard to maintain), friendly and efficient. A++

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.