United States Postal Service

4.4
107 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 730 Merrill St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
730 Merrill St, Lansing, MI
48912, United States

Hours

Reviews

4.4
107 reviews
5 stars
85
4 stars
6
3 stars
3
2 stars
3
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Janette received high praise for her friendly, helpful, and efficient service, making many customers feel valued and appreciated.

Convenience

The drive-thru service is noted as a unique and convenient feature, allowing customers to quickly drop off packages without leaving their vehicles.

Staffing Issues

Customers expressed frustration with inconsistent staffing, leading to long wait times and unexpected closures for breaks.

Mixed Experiences

While many reviews highlight positive interactions, some customers reported rude service and dissatisfaction with how their concerns were handled.

Operational Hours

Customers noted confusion regarding the posted hours and frequent breaks, which can lead to inconvenience.
  • JA
    Jim Anthony
    Jul 11, 2025
    5.0
    The staff uniformly great race n, snow, sleet, sun. But the closing hour is 5 pm and is not 6 pm as you might hear. Any day it is open it now is closing by 5 pm (and some days earlier). Also there is a lunch break. See details on a sign at the building.
  • JA
    Jennifer Allswede
    Jul 26, 2022
    5.0
    Great location! All employees are friendly and very helpful!!
  • SK
    Shaina Kellogg
    Jun 24, 2021
    5.0
    Janette is the sweetest person ever!! I had never been to this location before and she was so informative and helpful. I will be using this location again and hopefully I will have the pleasure of her help again!
  • PH
    Pamela Heller
    Dec 18, 2018
    5.0
    I love our postal lady. She's kind and awesome. Pam Heller
  • JR
    Jessica Reeling
    Dec 17, 2018
    1.0
    How the hell are you just going to close the window and take a break when you have a line of 20 cars waiting? Now I’m stuck in the line and can’t get out and have to wait for you to quit screwing around twiddling your thumbs for 20 minutes. You’re better off driving to the post office in EL than wasting time coming here because they’re closed half the day for “breaks”. Maybe have more than one person start working the damn window. Especially the week before Christmas.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.