Business Details
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The UPS Store #1362 in Lansing offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Block West Of The Lansing Mall In The Delta Center Plaza By Red Wing Shoes.
Details
- DeliveryNot available
Location
Hours
Reviews
3.4
155 reviews
5 stars
82
4 stars
10
3 stars1
2 stars
10
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report rude and unprofessional behavior.
Efficiency
Many customers appreciate the quick and efficient service, especially during busy times, although some express frustration with long wait times and understaffing.
Staff Competence
While some employees are recognized for their helpfulness and expertise, others are criticized for lack of knowledge and poor customer interaction.
Store Environment
The store is generally described as clean and orderly, but some customers report feeling uncomfortable due to unfriendly staff attitudes.
Service Consistency
Customers have experienced inconsistent service quality, with some visits being pleasant and others leading to significant dissatisfaction.
- DADan A4 days ago4.0Dropped off a prepaid package today. One guy behind the counter waiting on two customers and training (by doing the work himself) the second clerk. Guy deserves a medal. Flew through the transactions and remained pleasant, patient and professional with customers and his struggling protege. Should have gotten 5 stars, but I'm dinging them for one because they appeared to be understaffed.
- UUUSANov 17, 20251.0This is the worst location for Amazon returns. I dealt with Sue..she was the worst customer rep ever. I had return small items before without a box. Never come here or deal with her. I ask Sue what the plastic bags in the bin for,she told me it was for Amazon package. I told her my package was Amazon. She insisted I need a box. So I went back home and got 2 boxes. Came back and got it done. I ask the guy that help me thru the process and I asked him what those bags use for. He told me for Amazon package and small items. My items were small. I included a video at the store and I want Regional UPS office to see this. Thank you
- KHKrysta HuhnOct 19, 20255.0Sue was exceptionally insightful and helpful. She accommodated my needs by indicating the best box for my item and even offered to bubble wrap it, as it was a difficult item to package.
- DWDevon WoodOct 4, 20251.0Was told this is a retail store not an ups store when I was in today. Place is a joke when trying to get answers.
- LMLilianna MendozaSep 10, 20255.0They greeted me, were friendly and gave quick efficient service!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Lansing offer?
The UPS Store #1362 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to assist with your business and mailing needs.
What are the operating hours of The UPS Store in Lansing?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 3:30 PM, and Sunday from 10:00 AM to 3:00 PM. Hours may vary on holidays.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM, but holiday hours may differ.
Where is The UPS Store located in Lansing?
It is located at 5859 W Saginaw Hwy, Lansing, MI 48917, inside the Delta Center Plaza, just one block west of Lansing Mall next to Red Wing Shoes.
What payment methods are accepted at The UPS Store in Lansing?
They accept American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store offer mailbox rental services?
Yes, mailbox rental and mailbox services are available for all your mail and package needs.
Can customers get notary services at The UPS Store?
Yes, notary services are offered at this location.
Are there any nearby health and personal care services close to The UPS Store?
Yes, Seniors Helping Seniors is nearby and provides home health care and personal care services, which may be useful if you're visiting the area and need such support.
What grocery options are available near The UPS Store?
Rolling It Back, a grocery store and supermarket, is located near The UPS Store, making it convenient for customers to shop before or after their visit.
Are there other professional services near The UPS Store?
Yes, Shred Nations offers shredding and professional services nearby, which can complement your document and data destruction needs alongside The UPS Store's shredding services.