The UPS Store

3.4
155 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1362 in Lansing offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Block West Of The Lansing Mall In The Delta Center Plaza By Red Wing Shoes.

Details

  • DeliveryNot available

Location

The UPS Store
5859 W Saginaw Hwy, Lansing, MI
48917, United States

Hours

Reviews

3.4
155 reviews
5 stars
82
4 stars
10
3 stars
1
2 stars
10
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report rude and unprofessional behavior.

Efficiency

Many customers appreciate the quick and efficient service, especially during busy times, although some express frustration with long wait times and understaffing.

Staff Competence

While some employees are recognized for their helpfulness and expertise, others are criticized for lack of knowledge and poor customer interaction.

Store Environment

The store is generally described as clean and orderly, but some customers report feeling uncomfortable due to unfriendly staff attitudes.

Service Consistency

Customers have experienced inconsistent service quality, with some visits being pleasant and others leading to significant dissatisfaction.
  • DA
    Dan A
    4 days ago
    4.0
    Dropped off a prepaid package today. One guy behind the counter waiting on two customers and training (by doing the work himself) the second clerk. Guy deserves a medal. Flew through the transactions and remained pleasant, patient and professional with customers and his struggling protege. Should have gotten 5 stars, but I'm dinging them for one because they appeared to be understaffed.
  • UU
    USA
    Nov 17, 2025
    1.0
    This is the worst location for Amazon returns. I dealt with Sue..she was the worst customer rep ever. I had return small items before without a box. Never come here or deal with her. I ask Sue what the plastic bags in the bin for,she told me it was for Amazon package. I told her my package was Amazon. She insisted I need a box. So I went back home and got 2 boxes. Came back and got it done. I ask the guy that help me thru the process and I asked him what those bags use for. He told me for Amazon package and small items. My items were small. I included a video at the store and I want Regional UPS office to see this. Thank you
  • KH
    Krysta Huhn
    Oct 19, 2025
    5.0
    Sue was exceptionally insightful and helpful. She accommodated my needs by indicating the best box for my item and even offered to bubble wrap it, as it was a difficult item to package.
  • DW
    Devon Wood
    Oct 4, 2025
    1.0
    Was told this is a retail store not an ups store when I was in today. Place is a joke when trying to get answers.
  • LM
    Lilianna Mendoza
    Sep 10, 2025
    5.0
    They greeted me, were friendly and gave quick efficient service!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Lansing offer?

The UPS Store #1362 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to assist with your business and mailing needs.