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The UPS Store

3.0

(192 reviews)

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Business Details

503 Mall Court - Frandor Mall, Lansing, MI

48912, United States

(517) 664-1855

https://locations.theupsstore.com/mi/lansing/503-mall-court-frandor-mall

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #5129 in Lansing offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Inside The Frandor Mall Next To Kroger.

Details

DeliveryNot available

Location

The UPS Store

503 Mall Court - Frandor Mall, Lansing, MI

48912, United States

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Hours

Monday8:30 AM - 7:00 PM

Tuesday8:30 AM - 7:00 PM

Wednesday8:30 AM - 7:00 PM

Thursday8:30 AM - 7:00 PM

Friday8:30 AM - 7:00 PM

Saturday10:00 AM - 4:00 PM

Sunday11:00 AM - 4:00 PM

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

3.0

192 reviews

5 stars

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What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are described as rude and unprofessional.

Efficiency

Many customers appreciate the quick service and minimal wait times, although some report issues with staff being rushed or unhelpful.

Pricing Transparency

Several reviews mention dissatisfaction with pricing practices, including unexpected charges and upselling tactics.

Store Environment

The store is generally described as clean and well-organized, but some customers report negative experiences with specific staff members affecting their overall impression.

GS
Geffrey Sparks
Jan 17, 2026
5.0
skilled, kind, and speedy employees made my experience outstanding.
CM
Cleopatra Mabaso
Jan 1, 2026
5.0
I always get the best service from the UPS Store #5129 - the staff are friendly and they would go an extra mile to assist. As a result, this is my preferred UPS Store.
TP
Teresa Phelps
Dec 26, 2025
5.0
Quick and friendly service!
NB
no bahn
Dec 12, 2025
5.0
They know me by sight (maybe I have a unique face, haha) and whenever I have an issue they do their best to resolve it.
JH
Jackie Henning
Dec 4, 2025
5.0
I’ve used this UPS Store for just about everything, Amazon returns, grabbing small shipping boxes, passport photos, and sending off packages. The staff is always friendly and efficient, and the location is perfect for a quick stop on my lunch break or on the way home. This UPS Store has definitely become my go-to. Yes, prices have gone up everywhere (especially transportation costs), and sure, they try to upsell now and then—but it’s always optional, and honestly, showing up prepared probably makes their day. Five stars from me! ⭐⭐⭐⭐⭐