United States Postal Service

2.6
138 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 611 N Axford St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
611 N Axford St, Lake Orion, MI
48361, United States

Hours

Reviews

2.6
138 reviews
5 stars
43
4 stars
9
3 stars
4
2 stars
7
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff like Darran and James, while others report rude and unprofessional behavior from various employees.

Delivery Issues

Numerous complaints about lost, misdelivered, or damaged packages, with customers expressing frustration over unreliable mail service.

Passport Services

While some customers had positive experiences with passport applications, others reported slow service and unhelpful staff, leading to dissatisfaction.

Phone Support

Many customers experienced difficulty reaching the post office by phone, with reports of calls going unanswered or being disconnected.

Overall Experience

The post office has a mix of positive and negative reviews, with some customers expressing a desire to avoid the location due to ongoing issues.
  • AZ
    aq z
    Dec 24, 2025
    5.0
    The service is excellent! Darran is a very good employee for helping!
  • BB
    Bren Bon
    Oct 17, 2025
    5.0
    Excelente servicio por parte de Darren en el trámite de pasaporte.
  • DG
    Danny Graham
    Aug 30, 2025
    1.0
    Was waiting on package today...lost hundred of thousands of dollars due to not getting the package not evening trying to deliver it ..instead sent it back to the post office with a sticker saying held at customers request..instead of doing your job and delivering it laziness unprofessional worried about a holiday instead of doing your job correctly...
  • AG
    Adan Gonzalez
    Apr 13, 2022
    5.0
    One call was enough to fix my not receiving mail, the phone is local and they pick up fast. Not to mention they are the most friendly ever USPS office.
  • DW
    Dorei Wulf
    Oct 8, 2016
    1.0
    I would never EVER use there service if I had a choice. I've had every problem that could possibly happen, happen with this place. Lost mail, receiving my neighbors mail, and having false claims filed on why they conveniently couldn't deliver a package such as "We couldn't deliver your package because your mailbox was blocked." Don't even attempt to go inside to get any help. All they'll do is blame yourself for why THEY couldn't get their job done. Even when you have proof they still deny it. Place is an absolute joke.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.