United States Postal Service

2.5
138 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 611 N Axford St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
611 N Axford St, Lake Orion, MI
48361, United States

Hours

Reviews

2.5
138 reviews
5 stars
41
4 stars
8
3 stars
4
2 stars
7
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude interactions, with some employees praised for their helpfulness while others are criticized for their unprofessional behavior.

Delivery Issues

Numerous complaints about lost, misdelivered, or damaged packages, with customers expressing frustration over the reliability of mail delivery.

Passport Services

While some customers had positive experiences with passport applications, others reported rude service and inefficiency, leading to dissatisfaction.

Staffing and Wait Times

Customers noted frequent understaffing leading to long wait times, with some expressing a desire for better staffing to improve service efficiency.

Communication Problems

Many reviews highlighted difficulties in reaching the post office by phone, with reports of calls going unanswered or being disconnected.
  • BB
    Bren Bon
    Oct 17, 2025
    5.0
    Excelente servicio por parte de Darren en el trámite de pasaporte.
  • DG
    Danny Graham
    Aug 30, 2025
    1.0
    Was waiting on package today...lost hundred of thousands of dollars due to not getting the package not evening trying to deliver it ..instead sent it back to the post office with a sticker saying held at customers request..instead of doing your job and delivering it laziness unprofessional worried about a holiday instead of doing your job correctly...
  • PB
    P b
    Jul 17, 2025
    1.0
    I have been living in lake orion for past 5 years, horrible post office, constantly lose my mails, the post man put wrong mail in my box and I get my mail from neighbors. I do not take any mail or packages to this office, I take them to Rochester specially my bills , dont have any choices about receiving mails, I wonder if can buy a mail box in Rochester.
  • EW
    Edward Woolverton
    Jun 3, 2025
    1.0
    This USPS facility is absolutely horrible. When I call the number, I am repeatedly disconnected. My packages take days for delivery. Numerous issues with my mail carrier not doing his job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.