United States Postal Service

3.0
12 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 19614 Maple St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
19614 Maple St, Lake Ann, MI
49650, United States

Hours

Reviews

3.0
12 reviews
5 stars
6
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0
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1 star
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  • TK
    Two K
    Dec 28, 2025
    1.0
    This post office was run seamlessly under Postmaster Amy. The woman who replaced Amy was knowledgeable and friendly, too. It used to be a joy to go there. I hate going there now. Now, when you're mailing a package, the new female clerk, instead of asking if you're mailing anything "fragile, liquid, perishable, or hazardous," skips those questions altogether and just directs you to "just select 'no' on the screen." (THAT PUTS LIABILITY DIRECTLY ON CUSTOMERS AND ENDANGERS LIVES OF THOSE TRANSPORTING PACKAGES!) At another visit, she didn't give options for mailing my package (Priority Mail, Ground Advantage, Media Mail) nor asked if it needed special handling or insurance. Instead, she just selected for me, then asked for payment. When the transaction was complete, she reached over the counter to give herself top rating on the customer satisfaction survey. I told her, "You're not supposed to do that," to which she responded, I needed to do that to print your receipt. It's not the first time she has rated herself. I've experienced it multiple times, and her response is that I can go online and leave a review. During my latest visit, I requested a receipt for the package I was dropping off, and was told the printer hadn't been working all afternoon and would require a reboot, which would take twenty minutes. Excuse me!?!? WHY was that not done, then? I had to ask for a handwritten receipt. Honestly, I was tempted to remind her that her customers pay her salary, but I bit my tongue. I have little confidence left in our local post office now, a complete turnaround from what it was not that long ago.
  • AB
    andrew bueche
    Nov 13, 2023
    5.0
    What can I really say about the United States Postal Service? They have been sending messages for many years! I am 23 years old and had questions about sending mail to my family. So I walked inside and asked a few questions. The mail lady was very intelligent and answered all my questions. Then I mailed a letter to my family! 😎📈
  • WR
    William Richard
    May 19, 2020
    1.0
    Was supposed to get a package today, they said they couldn't access delivery location. So they didn't leave it like they do any other time. I call BS!
  • EE
    Edy
    Feb 16, 2017
    5.0
    Full service Post Office in remote Lake Ann. Never a line, great service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.