United States Postal Service

2.9
115 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1121 Miller Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1121 Miller Rd, Kalamazoo, MI
49001, United States

Hours

Reviews

2.9
115 reviews
5 stars
49
4 stars
5
3 stars
1
2 stars
4
1 star
56
  • LH
    Laura Healey
    Dec 18, 2025
    1.0
    Twice in the last month and a half I have ordered packages and they aren't here. Said the last one was delivered Saturday at 4:30 pm by my front door. I have cameras. My husband was out shoveling the driveway for over an our during this time period and he was on camera but no mail person. I've been to the Miller Road location twice. First time left my name and number along with tracking number. Second time the very nice teller at the desk went to ask the manager about it and everyone in the lobby could hear her raised voice to her employee in a very unprofessional manor that she "didn't have time to deal with it and everyone else was gone for the day" complaining about the stack of stuff she had to do. I'm going to find out the managers name that day and will surely be talking to her supervisor about how she spoke to her employee as well as her unsympatheticness to my situation as I still have no idea where my package is and it's been days. Was supposed to be a Christmas gift.
  • AS
    Ashley Stewart
    Dec 15, 2025
    5.0
    Rich is the best! You leave smiling and in a good mood! For being busy they all have a positive attitude! But again Rich is always my favorite!
  • ZK
    Zach Kucharek
    Nov 1, 2025
    1.0
    They close early on top of the google hours being wrong despite making edits myself to try and change them online. Has affected me multiple times, very disappointing. I didnt even see any cars in the parking lot at 1:16 when they supposedly close at 1:15 instead of 1:30 like google said. This is the only usps like that in Kalamazoo.
  • WT
    wafflewitaminigun tv
    Oct 28, 2025
    1.0
    Never had a positive experience here. The employees have no idea what they're doing. even with supervision they were doing poorly and were upsetting people with their frustration when they caused the whole inconvenience. I hope this turns into a FedEx or at least a competent company.
  • AA
    Andy
    Sep 19, 2025
    1.0
    Hands down the most useless staff you will ever meet

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.