United States Postal Service

2.6
86 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 408 Chicago Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
408 Chicago Dr, Jenison, MI
49428, United States

Hours

Reviews

2.6
86 reviews
5 stars
28
4 stars
8
3 stars
1
2 stars
1
1 star
48
  • RJ
    Rory Jolliffe
    Dec 8, 2025
    1.0
    One star. Zero help. Walked in with a simple question and left with absolutely nothing except regret. Staff acted like customer service was a foreign language. I’d get better results handing my package to a raccoon.
  • PD
    Paige Daniels
    Nov 30, 2025
    1.0
    Dont go here for passport service. The most difficult hours for working people, rude staff, and I got a letter saying their staff messed up my application by forgetting to sign it. I now have to wait weeks to get another appointment.
  • AA
    Angelina
    Nov 29, 2025
    1.0
    I went there 30 minutes before closing, but she rushed me and told me to come back tomorrow because they were closing. She was rude and unprofessional. I think she needs to receive staff training again.
  • JV
    james vanderveen
    Oct 14, 2025
    1.0
    Showed up at 4:59 to drop off a package all they had to do was scan my barcode and print the label but they refused saying its too late and against their policies. The amount of time the rude employee spent telling me this she have done the job OUR taxes pay her to do.
  • EL
    Erik Lattimore
    Sep 22, 2025
    1.0
    4 packages in 4 months through this hub, 2 lost. 50% success rate is not something you'd expect from the post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.