United States Postal Service

2.5
44 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 117 N Kidd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
117 N Kidd St, Ionia, MI
48846, United States

Hours

Reviews

2.5
44 reviews
5 stars
12
4 stars
4
3 stars
3
2 stars
2
1 star
23
  • TD
    The Dude
    Dec 24, 2025
    5.0
    The people are always super nice and quick!
  • NM
    nick m
    Dec 8, 2025
    1.0
    Wouldn't even tape a small box shut for a eBay return like come on lady I bet there's a hole skid of packing tape back there $3.99 for a roll of tape are you kidding me next time I send my returns a different method anything but USPS 0 stars if I could like seriously its a post office with the price of stamps you can't afford 3 inch's of tape the lable would of held it shut
  • NC
    Nicole Cook
    Jul 25, 2025
    1.0
    If I could rate 0 I would. Argued with me about a transaction I had to cancel. 100 cash. 100 on a card. They never refunded the card money. Said it was cancelled. I said no. You did not refund the money taken from my credit card. I did not have to swipe it a second time for the funds to be given back. Argued with me had the whole crowd behind me arguing with me. Still would not listen to reason. The worst of the worst. Do not let them scam you and steal your money. Guess what. The money was taken and not refunded. This is not a matter of the bank takes time to return the payment, the refund was not issued. Scammers. Update. Got a phone call even though I asked for email for proof but Todd called me. Said to come in anytime Monday for a cash refund with proof of bank statement that it was stolen from my card. Showed up on Monday at 12:30 got the same run around got the police involved for fraudulent activity and now have to wait even longer for this to be settled. Seriously watch your wallets here.
  • LL
    Lorelei
    Nov 13, 2023
    1.0
    The WORST customer service I have ever experienced. The girl behind the counter acted completely inconvenienced to have to answer any of my questions, and was really rude and condescending to the customer ahead of me as well. She was very unhelpful and she caused huge issues with my passport application. I will never be back.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.