Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5191 in Imlay City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - S Corner Of Newark Rd & Van Dyke.
Details
- DeliveryNot available
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
154 reviews
5 stars
101
4 stars
5
3 stars
3
2 stars
6
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being friendly and helpful, while others are criticized for rudeness and lack of assistance.
Staff Performance
Alice is frequently mentioned positively for her exceptional service, while other staff members have received negative feedback for their attitude.
Efficiency
Customers appreciate the quick service during busy times, although some report long waits and issues with service availability.
Store Environment
The store is generally described as clean and pleasant, but there are complaints about the staff's behavior and the store's operating hours.
Return Process
Many customers find the Amazon return process frustrating, citing inconsistent policies and additional charges.
- BBBPOct 22, 20251.0I see Alice has friends posting reviews for her. Alice is a pain. I cringe whenever I walk into the store and she is working. She took my package and tossed it into a box. IT HAD LIGHT BULBS IN IT ALICE!!! No tracking number and the company never received it. Corporate UPS store and UPS have been contacted. Edit: no tracking number then? BBB made several attempts to contact the business regarding your complaint and has received no response. This complaint will be reflected on the company's BBB Business Profile with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."
- TWTamara WebbOct 14, 20255.0Alice who helped serve me today was amazing. I had so many returns today and she was so patient and kind. She even helped me with an issue I didn’t know what to do. Way to go Alice!
- CBCorey BrandtOct 8, 20255.0UPS is a great service essential that makes returning Amazon packages seamless and easy!
- BWBryan WeaverAug 26, 20255.0Super friendly and helpful here. My new favorite UPS store.
- BSBrenda SavonneAug 19, 20255.0Efficient, friendly service.
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Imlay City offer?
The UPS Store #5191 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.
Where is The UPS Store located in Imlay City?
It is located at 2050 S Cedar St, Imlay City, MI 48444, at the south corner of Newark Rd & Van Dyke.
What are the operating hours of The UPS Store in Imlay City?
Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 8:30 AM to 3:00 PM, and closed on Sundays.
Is The UPS Store in Imlay City open on public holidays?
The store is closed on certain holidays such as November 27, December 25, December 31, January 1, and January 19; it observes regular hours on some other holidays.
What payment methods are accepted at The UPS Store Imlay City?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store in Imlay City have wheelchair accessible parking and free Wi-Fi?
Yes, the store has wheelchair accessible parking and offers free Wi-Fi for customers.
Can customers get mail and package mailbox services at The UPS Store in Imlay City?
Yes, mailbox services for all your mail and packages are available at this location.
What nearby places can I visit when I come to The UPS Store in Imlay City?
Nearby places include Michigan Hearing for hearing aids, Grondin's Hair Center for haircare, and Wah Wong Express for Asian cuisine.
Are there convenient ATM options near The UPS Store in Imlay City?
Yes, The Exchange Network ATMs are nearby and can make managing cash easy before or after your visit.
Where can I find shredding services near The UPS Store in Imlay City?
Shred Nations offers shredding services close to The UPS Store, providing additional professional document destruction options.