United States Postal Service

2.5
141 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 325 S Michigan Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
325 S Michigan Ave, Howell, MI
48843, United States

Hours

Reviews

2.5
141 reviews
5 stars
45
4 stars
5
3 stars
7
2 stars
3
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees hanging up on callers or being dismissive.

Delivery Issues

Frequent complaints about packages being delivered to the wrong addresses, marked as undeliverable without attempts made, and overall poor handling of mail.

Mixed Experiences

While some customers praised specific employees for their helpfulness, many others expressed frustration with the overall service quality.

Long Wait Times

Customers noted long lines and slow service, often with only a few counters open during busy hours.

Inconsistent Performance

There were numerous reports of lost mail, delayed deliveries, and inconsistent service, leading to a lack of trust in the postal service.
  • KK
    Karen
    5 days ago
    3.0
    Normally, I have no issues with inside service at the Howell post office. However today I stood in line for 20 min. The whole time there was no one in front of me and the worker at the counter was helping 1 person with what appeared to be a lengthy process. I could hear a bunch of ladies in the back carrying on talking and laughing. No one came out to help. There were also 2 people behind me waiting. The lady at the counter was getting frustrated trying to hurry. One lady even came out of the back and saw what was going on and turned around and went back!! To me, this is unacceptable to have so many people there with no one coming to the counter to help. I usually anticipate a wait but this was ridiculous. There were people there to help and no one did.
  • MM
    MICHAEL
    Nov 3, 2025
    1.0
    THIS PLACE IS HORRIBLE AVOID THIS PLACE AT ALL COSTS!!!!
  • DB
    D B
    Sep 13, 2025
    5.0
    Have never had a problem here. Nice and competent workers.
  • DW
    deedleweetz Welbon
    Sep 2, 2025
    5.0
    I wasn't able to complete my review after my phone call today. I had an issue with a package this weekend. I called this morning, the man I spoke with was very professional and made sure my package was delivered. I Thank You Sir!
  • ST
    sam trierweiler
    Jul 10, 2025
    1.0
    They never answer their phones. EVER. We recently moved and had other peoples mail in our mailbox, and instead of taking other peoples mail, we left it in the mailbox box. They wrote on a junk piece of mail “you can’t just take packages you have to take the mail too, your packages are at the post office you have to come and get them” so we wrote back on the same piece of mail that it wasn’t our mail. Can’t get ahold of anyone on the phone. This is ridiculous.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.