The UPS Store

3.4
154 reviews

Business Details

520 Butternut Dr, Holland, MI
49424, United States
(616) 399-6245
https://locations.theupsstore.com/mi/holland/520-butternut-dr

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4002 in Holland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of Butternut And James.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
520 Butternut Dr, Holland, MI
49424, United States

Hours

Reviews

3.4
154 reviews
5 stars
82
4 stars
7
3 stars
5
2 stars
11
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being friendly and helpful while others are reported as rude and unprofessional.

Efficiency

Many customers praised the store for its quick and efficient service, especially during busy times, although some noted long wait times due to understaffing.

Operational Issues

Several reviews highlighted problems with the store's operational hours and equipment reliability, including instances of the store being closed during posted hours and internet outages affecting service.

Pricing Concerns

Customers expressed dissatisfaction with recent changes in pricing for services like printing labels, feeling that the charges were excessive compared to previous experiences.
  • SP
    Shelley Plaggemars
    4 days ago
    5.0
    Always have a great experience. Great employees!
  • CC
    Cool Cat
    Feb 7, 2026
    1.0
    Been using this store for years to return Amazon packages and never had a problem with the ppl that used to work there. But I tried to drop off a pkg the other night and didn’t realize that they were closing down because the lights were on, the door was unlocked and 2 women were standing behind the counter. As soon as I walked in the door, the young woman with glasses said in a snotty tone “We’re closed!”. I said to her “Oh ok, I didn’t realize that. Can I just drop this off?” She then said in even snottier tone “Nope”. Would’ve taken her only 10 seconds to process it but I guess that was just a little too much work for her. At the very least, she could’ve denied me service in a nicer tone. But apparently she hates her job and likes to takes it out on the customers. Will definitely be using Kohl’s from here on out.
  • CA
    Callisto Acres
    Jan 12, 2026
    1.0
    Called to get some info and enployees at this location are rude as hell.
  • SD
    sarah donovan
    Jan 3, 2026
    5.0
    Very streamlined service.
  • TB
    Tonya Barber
    Jan 2, 2026
    1.0
    Sorry I had to push a star at all. Terrible, rude customer service! TERRIBLE!!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Holland, MI?

The UPS Store in Holland is open Monday through Friday from 8:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 3:00 PM.

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