United States Postal Service

2.6
123 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 225 Michigan St NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
225 Michigan St NW, Grand Rapids, MI
49501, United States

Hours

Reviews

2.6
123 reviews
5 stars
37
4 stars
8
3 stars
8
2 stars
4
1 star
66
  • JH
    Jennie Hartstein
    Dec 22, 2025
    1.0
    Up until recently, I used to have the best interactions at this location. Unfortunately, my past two experiences here have been absolutely awful. Jasmine was incredibly rude, belittling, and had a terrible attitude when I had a question. It was one of the absolute worst customer services experiences I have ever had in my life. There have been many other lovely employees I’ve encountered in the past, but due to the negative experiences of these past two experiences, I will no longer be stopping at this location. Even though it is half a mile from my house, I would rather go out of my way to utilize a different location, after the mistreatment I experienced here.
  • NP
    Natalie Pickup
    Dec 15, 2025
    5.0
    Excellent service and staff. I was there this afternoon and all 3 employees at counter were servicing customers with sincere kindness and professionalism. Thank you for providing exceptional service during the holidays!
  • CD
    Cara Donovan-Rahn
    Dec 9, 2025
    1.0
    You know the world is going to hell when you can’t even trust the post office during the holiday season! Someone in the USPS ripped open my delivery, punched a hole in an inner box, stole some items, taped it back up and sent it. It took 4 days to travel the 30 minutes from Grand Rapids to Middleville! Karma will repay you someday, but happy holidays; I hope you enjoy the things you stole.
  • ZP
    zach perkins
    Sep 27, 2025
    1.0
    sorry excuse for workers
  • KL
    Karsen Leek
    Sep 18, 2025
    5.0
    My first in person mailing experience with USPS was 10/10. I send letters semi frequently but I’ve never had to mail a package here before. Dominque was so amazing, kind and patient with me. It not service you can count on these days, so I have to shout it out! Thanks again for a lovely interaction and easy mail experience! I love my local usps.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.