United States Postal Service

2.9
131 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1680 44th St SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1680 44th St SE, Grand Rapids, MI
49508, United States

Hours

Reviews

2.9
131 reviews
5 stars
52
4 stars
7
3 stars
7
2 stars
6
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being friendly and helpful while others are reported as rude and unprofessional.

Delivery Issues

Numerous reviews highlight problems with mail delivery, including late deliveries, lost packages, and poor communication regarding delivery status.

Staffing Problems

Customers frequently mention long wait times due to understaffing, particularly during busy periods, leading to frustration.

Mixed Experiences

While some customers praise specific employees for their excellent service, others report negative experiences, suggesting a lack of consistent training and performance standards.

Facility Conditions

Several reviews point out the need for improvements in the physical location, including cleanliness and organization of the service area.
  • TM
    Tom and Jill Musch
    Nov 25, 2025
    3.0
    For many years our rural carrier(Tony) was as dependable as the day is long. Now that he’s retired our mail very often is late afternoon, after dark, and even(though the mail app shows mail to be delivered that day) never comes at all. What’s the problem? Postal rates keep rising, service is another matter!
  • ES
    Ernie Smith
    Nov 22, 2025
    5.0
    Very knowledgeable and friendly service
  • DD
    David Danielson
    Oct 31, 2025
    5.0
    Great service!
  • TZ
    T Z
    Oct 3, 2025
    5.0
    Dunno what y’all other reviewers are on but Robin was exceptionally kind and helpful.
  • MM
    Meagan
    Sep 13, 2025
    1.0
    I purchased a money order from this location for a friend of mine. He tried to cash it there no less than 3 times but they kept telling him they wouldn't cash it bc they didn't have enough cash in their drawer. They basically held his money hostage. One of the employees, her name is FAITH, has been mentioned in some of these reviews. She is rude, hostile and should have no place in a customer service position. I'm in a wheelchair and rolled a mile and a half to help him cash it. We had all of the appropriate documents, plus receipts, and she told me to " roll myself to the next PO location" 3 miles away if I wanted help. This woman needs to be at the very least, reprimanded, but should ultimately be fired and if they can't improve this location, it needs to be closed.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.