United States Postal Service

2.9
130 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1680 44th St SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1680 44th St SE, Grand Rapids, MI
49508, United States

Hours

Reviews

2.9
130 reviews
5 stars
52
4 stars
7
3 stars
6
2 stars
6
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some employees praised for their kindness and helpfulness, while others are reported as rude and unprofessional.

Staffing Issues

Many reviews mention understaffing leading to long wait times and poor service, especially during busy periods.

Delivery Problems

Customers frequently report issues with package delivery, including lost packages and incorrect deliveries.

Cleanliness and Maintenance

The location is described as dirty and in need of maintenance, with complaints about the state of the facility and parking lot.

Positive Employee Recognition

Certain employees, particularly Robin, receive consistent praise for their excellent service and positive attitude.
  • DD
    David Danielson
    Oct 31, 2025
    5.0
    Great service!
  • TT
    T
    Oct 3, 2025
    5.0
    Dunno what y’all other reviewers are on but Robin was exceptionally kind and helpful.
  • MM
    Meagan
    Sep 13, 2025
    1.0
    I purchased a money order from this location for a friend of mine. He tried to cash it there no less than 3 times but they kept telling him they wouldn't cash it bc they didn't have enough cash in their drawer. They basically held his money hostage. One of the employees, her name is FAITH, has been mentioned in some of these reviews. She is rude, hostile and should have no place in a customer service position. I'm in a wheelchair and rolled a mile and a half to help him cash it. We had all of the appropriate documents, plus receipts, and she told me to " roll myself to the next PO location" 3 miles away if I wanted help. This woman needs to be at the very least, reprimanded, but should ultimately be fired and if they can't improve this location, it needs to be closed.
  • WI
    will iam
    Aug 4, 2025
    1.0
    awful post office. lady just wants to argue about everything instead of doing what i asked. will be avoiding this location as my as possible.
  • TC
    Tate Crockett
    Jul 23, 2025
    5.0
    The lady there helped me find the best most cost effective way to ship my package and was super nice!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.