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United States Postal Service

3.6
(69 reviews)

Business Details

1451 Lake Dr SE, Grand Rapids, MI
49506, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1451 Lake Dr SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1451 Lake Dr SE, Grand Rapids, MI
49506, United States

Hours

Reviews

3.6
69 reviews
5 stars
39
4 stars
6
3 stars
2
2 stars
3
1 star
19
  • SC
    Sammeetra Carr
    3 days ago
    1.0
    Second incident of my package not being delivered properly. This time it was lost. Irresponsible non caring management. Impolite service. Blame game amongst both branches and customer service representatives. No one has an answer. This manager at this location stated that the package wasn’t there. Didn’t check anywhere. Didn't pull up my tracking number. Didn’t answer why they didn’t respond to the other branches email. No accountability. How do you know it’s not there if you haven’t checked?. It’s showing that it never LEFT THAT LOCATION. No one cares about your important information just being lost or stolen.
  • HM
    Harry Miller
    Jan 8, 2026
    2.0
    Rude and unaccommodating. I recommend going somewhere else.
  • NB
    Nathan Bartos
    Dec 22, 2025
    3.0
    The people who work here are nice and helpful, and things are well-stocked. However, this location is Deeply in-need of more staff or, at the very least, a self-service kiosk. The line is Frequently 6-10 customers deep with only one clerk working, which can take 30-45 minutes to get to the front. Begging for a self-service kiosk, especially when I need to scan a simple QR code to ship something out. Fund and staff this properly!!!
  • JK
    Joshua Knights
    Nov 21, 2025
    1.0
    Incompetence at its finest
  • BK
    Blessed K
    Oct 18, 2025
    5.0
    Had no issues

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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